Service Advisor

3 days ago

Oxnard, CA, United States Oxnard Mazda Full time

RESPONSIBILITIES

  • Maintain Customer Service Index (CSI) rating as set by dealership service manager
  • Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
  • Schedule appointments and generate estimates
  • Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
  • Effectively communicate to the customer the timeline of repair and maintenance
  • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
  • Document repair and maintenance changes on repair order in the approved manner
  • Resolve customer complaints and questions
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

QUALIFICATIONS

  • Minimum high school diploma or GED equivalent required
  • Associate’s degree (AA) or equivalent from two-year college or technical school preferred
  • Trade school training and education preferred
  • At least six months to one year automotive industry or related experience and/or training
  • Broad knowledge of new vehicle technologies
  • Excellent customer service skills
  • Ability to be analytical and multi-task
  • Ability to work with little supervision
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Consistent and stable work history
  • Valid driver’s license and clean driving record
  • Professional appearance and work ethic

  • Service Advisor

    6 days ago

    Oxnard, CA, United States Lithia & Driveway Full time

    Dealership:L0718 Audi Oxnard Audi OxnardExperienced Service Advisor At Audi Oxnard, we pride ourselves on delivering a premium customer experience that matches the excellence of the Audi brand. We’re currently seeking a highly motivated, customer-focused, and experienced Automotive Service Advisor to join our growing service team. What We’re Looking...

  • Service Advisor

    7 days ago

    Oxnard, CA, United States Lithia Motors Full time

    Dealership: L0718 Audi Oxnard Audi Oxnard Experienced Service Advisor At Audi Oxnard, we pride ourselves on delivering a premium customer experience that matches the excellence of the Audi brand. We're currently seeking a highly motivated, customer-focused, and experienced Automotive Service Advisor to join our growing service team. What We're Looking For: ...

  • Service Advisor

    1 day ago

    Oxnard, CA, United States Lithia & Driveway Full time

    Dealership:L0718 Audi Oxnard Audi OxnardExperienced Service Advisor At Audi Oxnard, we pride ourselves on delivering a premium customer experience that matches the excellence of the Audi brand. We’re currently seeking a highly motivated, customer-focused, and experienced Automotive Service Advisor to join our growing service team. What We’re Looking...

  • Service Advisor

    5 days ago

    Oxnard, CA, United States Lithia Motors Full time

    Dealership: L0718 Audi Oxnard Audi Oxnard Experienced Service Advisor At Audi Oxnard, we pride ourselves on delivering a premium customer experience that matches the excellence of the Audi brand. We're currently seeking a highly motivated, customer-focused, and experienced Automotive Service Advisor to join our growing service team. What We're Looking For: ...

  • Service Advisor

    7 days ago

    Oxnard, CA, United States Lithia Motors Full time

    Dealership: L0718 Audi Oxnard Audi Oxnard Experienced Service Advisor At Audi Oxnard, we pride ourselves on delivering a premium customer experience that matches the excellence of the Audi brand. We're currently seeking a highly motivated, customer-focused, and experienced Automotive Service Advisor to join our growing service team. What We're Looking For: ...

  • Future Service Advisor Opportunities

    3 days ago

    Oxnard, CA, United States Lithia Motors Full time

    Dealership: L0717 DCH Toyota Scion of Oxnard DCH Toyota of Oxnard Future Service Advisor Opportunities Do you thrive on delivering exceptional customer service and enjoy being the bridge between the workshop and the customer? Are you organized, personable, and passionate about the automotive industry? If so, we want to connect with you. Lithia & Driveway...

  • Future Service Advisor Opportunities

    7 days ago

    Oxnard, CA, United States Lithia Motors Full time

    Dealership: L0717 DCH Toyota Scion of Oxnard DCH Toyota of Oxnard Future Service Advisor Opportunities Do you thrive on delivering exceptional customer service and enjoy being the bridge between the workshop and the customer? Are you organized, personable, and passionate about the automotive industry? If so, we want to connect with you. Lithia & Driveway...

  • Future Service Advisor Opportunities

    2 weeks ago

    Oxnard, CA, United States Lithia Motors Full time

    Dealership: L0717 DCH Toyota Scion of Oxnard DCH Toyota of Oxnard Future Service Advisor Opportunities Do you thrive on delivering exceptional customer service and enjoy being the bridge between the workshop and the customer? Are you organized, personable, and passionate about the automotive industry? If so, we want to connect with you. Lithia & Driveway...

  • Future Service Advisor Opportunities

    2 weeks ago

    Oxnard, CA, United States Lithia Motors Full time

    Dealership: L0717 DCH Toyota Scion of Oxnard DCH Toyota of Oxnard Future Service Advisor Opportunities Do you thrive on delivering exceptional customer service and enjoy being the bridge between the workshop and the customer? Are you organized, personable, and passionate about the automotive industry? If so, we want to connect with you. Lithia & Driveway...

  • Mechanic Service Technician Full Time

    6 days ago

    Oxnard, CA, United States Oxnard Mazda Full time

    Automotive Service Technician Responsibilities Professional attitude and work ethic Ability to communicate with Service Advisor to ensure customers are advised of additional service work needed Perform work specified with efficiency and in accordance with dealership standards Diagnose, maintain, and repair vehicle automotive systems Provide an estimate of...