Field Service Engineer

2 weeks ago

Peoria, IL, United States Orion Talent Full time
Description
  • Compensation: $83K-$90K + 15% shift diff, + OT and yearly bonus. 1st year W-2 should be $100K+
  • Benefits: Robust benefits package including 401K with Co. match $1 for $1 up to 6%
Responsibilities include:
  • Provide highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Check out and approve operational quality of system equipment and instruct customers in the operation and maintenance of the system.
  • Serve as company liaison with customer on administrative/technical matters for assigned projects.
  • Interpret customers' needs and clarify where responsibility for problem resolution falls.
  • May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer's equipment operates efficiently.
  • Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instruct customers in operation/basic maintenance of VMS products.
  • May coordinate and review the activities of a small group of Installation Representatives.
Requirements:
  • Intermediate level of knowledge in the proper use of the following:
  • Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
  • Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering
  • Desired Military Experience in the following: Nuclear power plant, Airframe & power plant, Avionics, Ground support equipment maintenance, Medical devices, Electrical maintenance
  • Experience in the semiconductor field service/maintenance: Ion Implant, CVD, Etch, PVD, Photolithography

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