Loan Servicing Business Analyst

2 weeks ago

Grand Rapids, MI, United States Northpointe Bank Full time
The POWER of a CAREER

At Northpointe Bank, we believe your career should empower you - to grow, contribute, and find purpose. We're hiring a Loan Servicing Business Analyst to support and enhance the analytical, reporting, and operational effectiveness of our Loan Servicing department.

This role is ideal for someone who brings strong data analytics abilities, a process-improvement mindset, and the technical expertise to support strategic reporting, system optimization, and portfolio insight across the servicing organization.

What You'll Do:
  • Design, build, and maintain reporting dashboards to track servicing KPIs, operational performance, investor requirements, and portfolio trends
  • Use SQL, Excel (Power Query, Pivot Tables, VBA/macros), and Power BI to extract, transform, analyze, and visualize data
  • Automate recurring reports and ad-hoc analyses to improve accuracy and efficiency
  • Validate data integrity across servicing systems (e.g., MSP, Fiserv) and internal reporting databases
  • Analyze existing workflows and recommend process improvements to increase efficiency and accuracy
  • Support system enhancements, integrations, upgrades, testing, troubleshooting, and implementation documentation
  • Partner cross-functionally with IT, Compliance, and leadership to establish reporting standards and service-aligned KPIs
  • Translate complex data into clear, accessible summaries and presentations
  • Provide analytical support during audits, regulatory examinations, investor reviews, and reporting cycles
  • Ensure reporting practices meet compliance, investor, and regulatory requirements
What You Bring:
  • Bachelor's degree in Business Analytics, Information Systems, Finance, or related field preferred
  • 2-5 years of experience in business analysis, reporting, or data analytics
  • Proficiency in SQL, advanced Excel, and Power BI
  • Experience in financial services or mortgage servicing preferred
  • Understanding of servicing regulations (RESPA, Reg X/Z, UDAAP) helpful
  • Strong attention to detail, analytical thinking, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent communication skills, with the ability to convey complex data concepts clearly
Why Join Northpointe?

We offer a collaborative environment where your work directly supports operational excellence and strategic decision-making. You'll be part of a team that values innovation, accuracy, and continuous improvement.

Our Hiring Philosophy

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information:
  • Medical
  • Dental
  • Vision
  • Life, LTD, & AD&D
  • Dependent Care Spending Plan (DCSA)
  • Employer Stock Ownership Plan with 401(k) feature and company match
  • Complimentary Banking Services
  • Tuition Assistance

Ready to Apply?

If you're ready to innovate and make an impact, we want to hear from you. At Northpointe Bank, this is more than a job - it's the POWER of a CAREER.

AA - EOE

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