Pro Services Specialist
4 days ago
This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.
Purpose:
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.
Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.
Minimum Eligibility Requirements:
- High School diploma or equivalent. Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
- Strong written and verbal communication skills.
- Experience with Salesforce / CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
- Collaborate with the Store Team to identify PROs in our Store.
- Maintain extensive knowledge about Floor & Decor products.
- Train and support the Store Team on how to use our selling process.
- Understand our PRO business to educate our PRO customers and expand their participation.
- Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
- Coordinate and assist with PRO Customers in-store activities.
- Collaborate in all store initiatives.
- Demonstrate ability to make effective program and benefit presentations.
- Must possess excellent customer service skills and be results oriented.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
This position is hourly, knowing it may include hours which could exceed eight hours in a day.
- May require travel up to 20%.
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
- Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
-
Full Time
4 days ago
Stuart, FL, United States Lowe's Full timeYour Impact at Lowe's As a Pro Sales Specialist, you will be a guide and consultant for every Pro customer who walks through our doors. Every single day, Pro Customers are building, maintaining, repairing and operating across multiple properties and job sites with requirements to get the materials and supplies needed to run their business. Your sales...
-
Stuart, FL, United States Dairy Best Cheese, INC Full timeCustomer Service Specialist / Administrative Assistant – Stuart, FL Dairy Best Cheese, a specialty dairy manufacturer, distributor based in WI is looking for an energetic, conscientious and detail oriented team player(s). Our ideal candidate enjoys making a difference and the extra steps to take pride in their career. At Dairy Best Cheese we are energetic...
-
Stuart, FL, United States Dairy Best Cheese, INC Full timeCustomer Service Specialist / Administrative Assistant – Stuart, FL Dairy Best Cheese, a specialty dairy manufacturer, distributor based in WI is looking for an energetic, conscientious and detail oriented team player(s). Our ideal candidate enjoys making a difference and the extra steps to take pride in their career. At Dairy Best Cheese we are energetic...
-
Compliance Specialist
6 days ago
Stuart, FL, United States Ferrellgas Full timeCompliance SpecialistJob Locations US-FL-StuartID 2025-32356Category Customer Service/SupportOverviewFerrellgas knows dedicated superior service starts with supported employees. Ferrellgas is looking for a Compliance Specialist to join the team! The Compliance Specialist provides excellent customer service while conducting administrative support to...
-
Compliance Specialist
1 week ago
Stuart, FL, United States Ferrellgas Full timeCompliance SpecialistJob Locations US-FL-StuartID 2025-32356Category Customer Service/SupportOverviewFerrellgas knows dedicated superior service starts with supported employees. Ferrellgas is looking for a Compliance Specialist to join the team! The Compliance Specialist provides excellent customer service while conducting administrative support to...
-
Compliance Specialist
2 weeks ago
Stuart, FL, United States Ferrellgas Full timeCompliance SpecialistJob Locations US-FL-StuartID 2025-32356Category Customer Service/SupportOverviewFerrellgas knows dedicated superior service starts with supported employees. Ferrellgas is looking for a Compliance Specialist to join the team! The Compliance Specialist provides excellent customer service while conducting administrative support to...
-
Continuous Improvement Specialist
6 days ago
Stuart, FL, United States Strivector Full timeStrivector Corp is a National Recruiting and Staffing agency established in 2012 and headquartered in Austin, Texas. We are a preferred partner for several Fortune 500 companies nationwide. Strivector has been consistently rated a rare 4.6/5 on Google, Indeed and Glassdoor by our candidates, customers, employees and contractors. Elevate your professional...
-
Continuous Improvement Specialist
6 days ago
Stuart, FL, United States Strivector Full timeStrivector Corp is a National Recruiting and Staffing agency established in 2012 and headquartered in Austin, Texas. We are a preferred partner for several Fortune 500 companies nationwide. Strivector has been consistently rated a rare 4.6/5 on Google, Indeed and Glassdoor by our candidates, customers, employees and contractors. Elevate your professional...
-
Continuous Improvement Specialist
2 weeks ago
Stuart, FL, United States Strivector Full timeStrivector Corp is a National Recruiting and Staffing agency established in 2012 and headquartered in Austin, Texas. We are a preferred partner for several Fortune 500 companies nationwide. Strivector has been consistently rated a rare 4.6/5 on Google, Indeed and Glassdoor by our candidates, customers, employees and contractors. Elevate your professional...
-
Continuous Improvement Specialist
2 weeks ago
Stuart, FL, United States Strivector Full timeStrivector Corp is a National Recruiting and Staffing agency established in 2012 and headquartered in Austin, Texas. We are a preferred partner for several Fortune 500 companies nationwide. Strivector has been consistently rated a rare 4.6/5 on Google, Indeed and Glassdoor by our candidates, customers, employees and contractors. Elevate your professional...
