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Customer Support Rep

2 weeks ago

Glendale, AZ, United States inSync Staffing Full time
Operations Support Specialist
Pay Rate: $17.00/hr
Hours: Training is Virtual and Mandatory Monday-Friday from 8:00am-5:00pm Pacific Time * Ability to work during the operating hours of 5:30 a.m. to 12 a.m. PST, which may (most likely will) include evenings and/or weekends.
Location: REMOTE
Duration: 6 months

Job Duties:
  • Assists customers with their insurance claims by taking the initial report of a claim for auto and home
  • Checking the status of a claim
  • Answering questions about the claim process
  • Resolving any issues or concerns
  • Match the policyholder with a claims adjuster, who will determine the fault and the amount of settlement.
  • Provide information about the insurance products and services
  • Assists with customer policy changes
  • Communicates with customers via phone, email, text or chat
  • Expected to have good communication, problem-solving, and customer service skills, as well as knowledge of the insurance industry and regulations
What would make us excited about you?
  • Empathy, Adaptability, Time Management, Organization
  • High School Diploma/GED or 2 years' experience in a customer facing virtual environment leveraging internet, phone and chat features.
Preferred:
  • 2 years of customer service experience in a fast-paced setting
  • Capability to train and perform the job in a remote setting as required.
  • Outstanding interpersonal and strong computer navigation abilities
  • Ability to handle several tasks simultaneously.
  • Insurance experience a plus
  • If working in a remote setting, capability to meet our work from home requirements (private workspace, hardwired into modem, ethernet is provided but only 3 feet long, worker will need to make arrangements if workspace is not near modem)
  • Bilingual a plus
  • Shows respect for differences through excellent communication skills with people from an array of backgrounds.
  • Lives in our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

Benefits:
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.