SOC Operator

2 weeks ago

Fremont, CA, United States Prosegur Security USA Full time
Overview

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.

Job Details

Job Overview:

Prosegur Security is seeking highly professional and customer service-focused SOC Operators for a premier client site in Fremont, CA.

This position involves conducting regular vehicle patrols to monitor and secure client properties while providing excellent customer

service. Officers must balance strong customer interaction skills with the ability to confidently operate security technology and maintain a professional appearance, including proper uniform

wear as outlined in company grooming standards - such as tucked shirts, neat attire, and overall presentation.

Job Responsibilities and Duties:

  • Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.
  • Safely operate a patrol vehicle while conducting regular exterior patrols to deter and detect safety hazards or security risks.
  • Perform thorough and accurate exterior patrols of designated outdoor areas in accordance with established schedules, maintaining heightened situational awareness and promptly addressing any irregularities or safety concerns.
  • Accurately document incidents, patrol logs, and vehicle activity reports.
  • Respond to alarms, radio calls, and electronic alerts with urgency and professionalism.
  • Initiate escalation and notification procedures when necessary.
  • Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.
  • Always maintain a professional and service-oriented demeanor when assisting
  • employees, visitors, and contractors.
Qualifications:
  • Must have a valid California Security Guard License.
  • High school diploma or GED equivalent.
  • Exceptional customer service skills are absolutely required.
  • Minimum 1 year of security experience.
  • Dispatch/SOC experience is a plus
  • Comfortable with technology, including cameras, alarm panels
  • Lenel 9000 experience is a plus
  • Alarm and camera monitoring is a plus
  • Willingness to learn and operate multiple security systems confidently with provided training
  • Comfortable working outdoors, including during varied weather conditions.
  • Strong verbal and written communication skills.
  • Must have reliable transportation.
  • Ability to stay calm and think clearly during emergencies or high-pressure situations.
  • Dependable, reliable, and committed to ethical conduct.
  • Maintain a clean, professional appearance and adhere to company grooming and uniform standards, including properly worn uniforms (shirts tucked, neat attire, and professional presentation at all times).
CA PPO 120931

#WER123

Certification Requirements
  • Security License, Level I , Level II, Level III
Education Requirements
  • High School Diploma/GED Equivalent
Additional Information / Benefits
  • Paid Holidays
  • 401K/403b Plan
  • Short Term Disability
  • Dental Insurance
  • Paid Vacation
  • Long Term Disability
  • Paid Sick Days
  • Vision Insurance
  • Medical Insurance
  • Life Insurance

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