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Customer Service Representative

2 weeks ago

Amherst, NY, United States Aleron Full time


Description

Acara Solutions seeks highly qualified candidates to work onsite with our client in Amherst, NY. Interested?

Here's what you'll get:

Pay: $17.00 Hourly

Hours: 40 hrs/week

Shifts: 10am-7:00pm (Monday- Friday) 11:00am-8:00pm (Monday- Friday) 1:00pm-10:00pm (Wednesday- Sunday) 8:00am-5:00pm (Wednesday - Sunday) (Holidays mandatory)

Length: Temp (12 Months)

** Please note upon completion of training you will be in office 4 days and work from home 1 day **

Here's what you'd do:

  • Provides service to customers who require assistance with issues involving their fare media cards and accounts.
  • Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators.
  • This position typically works under close supervision and direction.
  • Answers all incoming fare media phone calls from customers.
  • Processes all faxes and emails inquires.
  • Performs all assigned tasks as quickly and accurately as possible.
  • Follows all established policies, procedures and written/verbal instructions.
  • Ensures that all assigned issues are updated and resolved as efficiently and promptly as possible.
  • Answers all inquiries related to fare media.
  • Initiates outbound call as needed

Training will be 2x weeks, Monday-Friday from 8am-5pm.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills:

  • High School Diploma or GED.
  • Minimum 6 months of Inbound experience in a Customer Service/Call Center.

Preferred Skills:

  • Ability to type 40 plus words per minute (WPM).
  • Some college coursework.
  • Must be a good team player.
  • Must possess a positive attitude.
  • Able to work and respond in a high-volume situation.
  • Willing to work extended hours.
  • Proficient in Microsoft Office.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check.
  • In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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