Current jobs related to Application Support Specialist 3 - Evanston, IL - Northwestern University

  • Center Support Specialist

    1 day ago

    Evanston, IL, United States EvanstonSkokie School District 65 Full time

    Position Type: Family Center/Center Support Specialist Date Posted: 10/27/2025 Location: Family Center Date Available: ASAP Closing Date: Until Filled The Center Support Specialist works in collaboration with the Managing Director to provide daily oversight for all programs within the Family Center. This includes assisting with all aspects of compliance and...

  • Senior Care Support Specialist

    1 week ago

    Evanston, IL, United States Home Instead Senior Care Full time

    As a Senior Care Support Specialist with Home Instead, you will be part of a dedicated team that prioritizes your needs as you care for seniors. With our robust tools and comprehensive training, you will focus on what truly matters: providing compassionate care. 24/7 assistance from our knowledgeable office team Access to advanced caregiver technology and...

  • Senior Care Support Specialist

    7 days ago

    Evanston, IL, United States Home Instead Senior Care Full time

    As a Senior Care Support Specialist with Home Instead, you will be part of a dedicated team that prioritizes your needs as you care for seniors. With our robust tools and comprehensive training, you will focus on what truly matters: providing compassionate care. 24/7 assistance from our knowledgeable office team Access to advanced caregiver technology and...

  • Family Support Advocate

    7 days ago

    Evanston, IL, United States EvanstonSkokie School District 65 Full time

    Position Type: Family Center/Family Support Advocate Date Posted: 11/19/2025 Location: Family Center Date Available: ASAP Closing Date: Until Filled The job of Family Support Advocate (Family Center) is done for the purpose/s of adhering to the guidelines set forth in the Illinois State Board of Education Birth to Three Programs Standards. Experience: Job...

  • Family Support Advocate

    1 week ago

    Evanston, IL, United States EvanstonSkokie School District 65 Full time

    Position Type: Family Center/Family Support Advocate Date Posted: 11/19/2025 Location: Family Center Date Available: ASAP Closing Date: Until Filled The job of Family Support Advocate (Family Center) is done for the purpose/s of adhering to the guidelines set forth in the Illinois State Board of Education Birth to Three Programs Standards. Experience: Job...

  • CTD Temporary Summer Learning

    2 weeks ago

    Evanston, IL, United States Northwestern University Full time

    Apply for Job Job ID 52896 Location Evanston, Illinois Add to Favorite Jobs Email this JobDepartment: Temp Center Salary/Grade: TMP/01 Learning and Behavior Support Specialist CTD Academic Summer Camp at Northwestern University The Learning and Behavior Support Specialist (LBSS) works directly with staff to ensure CTD Academic Summer Camp students are...

  • Behavior Support Technician- 3 positions

    1 week ago

    Evanston, IL, United States EvanstonSkokie School District 65 Full time

    Position Type: Educational Support Personnel/Behavior Technician Date Posted: 10/24/2025 Location: Rice Children`s Center Date Available: ASAP Closing Date: Until Filled The job of the Behavior Technician is done for the purpose/s of providing social/emotional and co-regulatory support to the school program with specific responsibility for assisting in the...

  • Emergency Management

    1 week ago

    Evanston, IL, United States Hagerty Consulting Full time

    Emergency Management - Individual Assistance (IA) / Housing Specialist Department: Recovery Location: Hagerty Consulting, Inc. (Hagerty) is the nation's leading emergency management and homeland security consulting firm. Known for its public spirit, innovative thinking, problem-solving, and exceptional people, Hagerty is sought after to work on some of the...

  • Emergency Management

    2 weeks ago

    Evanston, IL, United States Hagerty Consulting Full time

    Emergency Management - Individual Assistance (IA) / Housing Specialist Department: Recovery Location: Hagerty Consulting, Inc. (Hagerty) is the nation's leading emergency management and homeland security consulting firm. Known for its public spirit, innovative thinking, problem-solving, and exceptional people, Hagerty is sought after to work on some of the...

  • Microbiology Specialist I

    3 days ago

    Evanston, IL, United States Prime Healthcare Full time

    Overview Department: Specialty Lab Schedule: Full Time Evenings, 2p-10p Facility: Prime Healthcare St Francis Hospital Location: Evanston, IL 60201 Responsibilities This is an exciting time to join Saint Francis Hospital! We are building a regional lab for our Illinois hospitals scheduled to open in June 2026.This position is currently posted...

Application Support Specialist 3

2 weeks ago

Evanston, IL, United States Northwestern University Full time
Apply for Job Job ID 52734
Location Evanston, Illinois
Add to Favorite Jobs Email this Job

Department: IT Technology Support Svcs
Salary/Grade: NEX/16

Target hiring range for this position will be between $29.22 to 34.73 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data



Job Summary:

Diagnoses and resolves complex technical issues for students, faculty, researchers, alumni, and staff related to Northwestern's enterprise applications and services. Resolves complex identity and access management issues. Troubleshoots and resolves technical issues with financial, HR, student, and collaboration services. Provisions resources and access to central services based on complex approval criteria and workflows. Provides an advanced level of support during major changes to or rollout of enterprise applications and services. Reviews and recommends support processes and internal support documentation. May lead medium-sized projects.

Specific Responsibilities:

Strategic Planning

  • Identifies support issue trends to recommend application and service configuration changes.
  • Recommends changes to services and applications to increase efficiency and effectiveness of teams and applications.
  • Coordinates continuous service improvement projects within the local IT team

Administration

  • Documents activities, events and materials used in troubleshooting and support activities, and problem resolutions.
  • Tests and develops knowledge base articles
  • Tests and provides feedback on recommended technical support practices for new applications and services and/or major changes to existing applications and services
  • Attends trainings and meetings regarding updates and/or enhancements to applications and software

Performance

  • Provides troubleshooting/triage assistance to end users in a courteous and professional manner for in-person, phone, and email requests.
  • Recommends solutions to advanced level problems, questions, and inquiries encountered by clients according to established practices.
  • Identifies and escalates complex issues along existing escalation pathways as appropriate.

Supervises

  • Assists with on-boarding of junior staff.
  • Participating in team issue triage resulting in task assignment

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

  • Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.

  • 3-5 years' experience in consulting, training, technical support, or user service, in an information technology environment or other relevant experience required.

  • Work history demonstrating increasing levels of responsibility and leadership.

Infrastructure

  • identity management/provisioning

Analytical

  • critical thinking

  • judgment

  • Troubleshooting

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.



Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

#LI-GS1