CUSTOMER SERVICE SUPPORT

14 hours ago

Miramar, FL, United States City of Miramar, FL Full time
Salary : $33,009.60 Annually
Location : Miramar, FL
Job Type: Part-Time
Department: Utilities
Opening Date: 01/22/2026
Closing Date: 2/5/2026 11:59 PM Eastern

Job Summary
This part-time, non-benefited position provides high-quality customer service and administrative support within an assigned department. The role includes assisting with and responding to public inquiries, routing concerns to the appropriate personnel, and ensuring follow-up after services are provided. The incumbent performs routine to moderately complex clerical duties, supports resident-facing functions, and plays a key role in ensuring positive public interactions with City services. Reports to an assigned supervisor or manager.

Essential Functions

  • Respond to resident and public inquiries via telephone, email, or in person; provide accurate information or redirect inquiries as appropriate.
  • Assist with documentation and follow-up related to City services to ensure timely resolution and resident satisfaction.
  • Perform administrative and clerical duties such as data entry, filing, copying, scanning, and maintaining logs and records.
  • Track, record, and route service requests or customer concerns using established procedures or customer service platforms.
  • Provide professional, courteous, and empathetic customer service in all interactions, maintaining a positive image of the department and City.
  • Support department staff in preparing materials, processing mail, maintaining office supplies, and handling basic communications.
  • Operate standard office equipment including computer, printer, copier, and multi-line phone systems.
  • Participate in training and adapt to evolving procedures, software systems, or departmental priorities.
  • Perform related duties as assigned.
Minimum Qualifications
  • High school diploma or GED equivalent.
  • Some experience in customer service, public contact work, or administrative support.
  • Strong verbal and written communication skills.
  • Basic proficiency with Microsoft Office applications and standard office software.
  • Ability to work flexible hours, including afternoons, evenings, or weekends, based on department needs.
  • Ability to manage sensitive information with discretion and professionalism.
Equal Opportunity & Job Disclaimer

The City of Miramar is an Equal Opportunity Employer and values diversity in its workforce; Creole speakers are encouraged to apply.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Please note that the City of Miramar has the right to revise this position description at any time and this posting does not represent, in any way, a contract of employment.
Position Requirements/Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of the principles and practices of customer service.
  • Knowledge of modern office practices and equipment.
  • Knowledge of English including spelling, composition and grammar.
  • Knowledge of basic mathematics.
  • Ability to comprehend, interpret and apply regulations, procedures, and related information.
  • Ability to communicate effectively in oral and written form.
  • Ability to adapt to an evolving and continually improving environment.
  • Ability to respond to supervision, guidance and direction of superiors in a positive, receptive manner.
  • Ability to demonstrate a polite, helpful and courteous manner when engaged with the public.
  • Ability to operate and care for equipment to manufacturer's specifications.
  • Ability to demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with colleagues and the public.

PHYSICAL DEMANDS:
Requires light physical effort that may include lifting up to 10 pounds. Work is most commonly performed indoors or in an office environment.
This position does not provide City Benefits
01

Are you a City of Miramar resident?
  • Yes
  • No

02

Please indicate your highest level of completed education. (A copy of your diploma and/or degree must be attached to your application.)
  • High school diploma or GED
  • Associate's degree
  • Bachelor's degree
  • Master's degree or above
  • None of the above

03

Do you have experience operating standard office equipment, specifically multi-line phone systems, scanners, and copiers?
  • Yes
  • No

04

Please indicate your proficiency working with the Microsoft Office Suite (i.e. Word, Excel, Outlook, PowerPoint).
  • BEGINNER (Basic data entry and typing)
  • INTERMEDIATE (Formatting, formulas, organizing email)
  • ADVANCED (Complex functions, mail merge, troubleshooting)
  • NO EXPERIENCE

05

How many years of experience do you have in customer service, public contact work, or administrative support? Be sure this experience is documented on your official application.
  • No experience
  • Less than 1 year
  • 1-3 years
  • 3+ years

06

Are you fluent in any language other than English?
  • Yes
  • No

07

If you answered yes to the previous question, please indicate what additional language(s) you speak. (Please type N/A if this does not apply)
08

Communication skills are essential to this position. Do you possess an effective command of the English language both written and verbal?
  • Yes
  • No

09

How would you rate your verbal and written communication skills?
  • Good
  • Average
  • Above Average
  • Excellent

10

This position may require working flexible hours, including afternoons, evenings, holidays or weekends. Are you available to work this schedule?
  • Yes
  • No

11

Are you able to perform light physical effort, which may include lifting up to 10 pounds?
  • Yes
  • No

12

Please consent to the following statement: I have reviewed and attached all supporting documents (license, certification, etc.) required for this position.
  • Yes
  • No

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