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Customer Service Rep

2 weeks ago

Virginia Beach, VA, United States Three Saints Bay Full time

Customer Service Rep / Junior Logistics Specialist (5257)

Location Virginia Beach, VA

Job Code 5257

# of Openings 1

Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=5257)

GVI, Inc, a subsidiary of Three Saints Bay, LLC and a Federal Government Contractor industry leader, is seeking a Customer Service Rep/ Junior Logistics Specialist to join our team in Virginia Beach, VA.

This position requires Supply Chain Management experience and entails data entry, data management, user administration, training, and Help Desk support with analysis and reporting in a web-based database for operations, supply chain and maintenance management of military Unmanned Systems (UxS) and equipment.

Position Responsibilities:

  • Perform daily monitoring and data integrity validations of Department of Defense equipment life cycle information in the COLTS database to ensure accuracy and compliance with procedural guidelines.

  • As a COLTS administrator, manage user accounts and provide Help Desk support.

  • Create, review, and validate inventory and maintenance management processes and workflows for tracking current and historical data.

  • Perform database entries/imports in COLTS for UxS operations, supply chain, and maintenance actions to include receipt and configuration of new equipment, requisition processing, shipping and receiving, failure reports, return material authorization (RMA) requests, and engineering changes.

  • Create and maintain product baseline catalog structures and the master parts list from OEM, supplier, and program office source data.

  • Produce and develop data, run queries and create reports responding to customers with analysis and troubleshooting ideas for solutions in collaborated team effort.

  • Develop, manage and conduct formal and informal hands-on COLTS training.

  • Attend meetings, draft minutes and track action items.

  • Regularly interact with military and Government customers, field service representatives, manufacturers, engineers and warehouse personnel.

Position Requirements:

  • US Citizen.

  • Ability to obtain and maintain a Secret Clearance, candidates possessing an Active Secret Clearance preferred.

  • Minimum of a High School Diploma or equivalent.

  • Minimum of three (3) years database data management and analysis experience.

  • Experience using COLTS, supply chain operations, maintenance tracking, financial transaction tracking, or similar software systems.

  • Understanding of logistical concepts, processes and operational needs including equipment configuration, supply chain, and maintenance management.

  • Detail oriented, organized and ability to work under time constraints is required.

  • Experience with MS Office/Access.

  • IUID experience is a plus.

Position located in Virginia Beach, VA

Apply online at: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=42&rid=5257

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.