Director ServiceNow

4 days ago

Edison, NJ, United States TEPHRA Full time
Description:

Job Description

  • Customer Engagement & Relationship:
  • Building and maintaining strong, long-term relationships with clients at various levels, including CXOs.
  • Serving as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges.
  • Build confidence with TCS customers as the go-to partner for any ongoing and upcoming ServiceNow engagements
Business Development

  • Managing the revenue and profit targets for the assigned accounts to ensure profitable growth.
  • Developing long-term strategic roadmaps for clients and creating account plans to align with their business goals.
  • Develop client engagement strategies and roadmaps for ServiceNow adoption for existing customers
  • Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts.
Delivery Oversight
  • Working closely with internal teams, such as sales, marketing, and delivery, to ensure seamless client experiences and successful service delivery.
  • Ensuring that the delivery of services meets client expectations, monitoring key account metrics, and ensuring high standards of governance.
  • Proactively identifying and resolving client issues or challenges and managing potential risks to client satisfaction and project delivery.
  • Ensure delivery readiness for new account hand off from sales and solutions
  • Proactively identify areas of growth and accordingly craft a talent strategy comprising of sources like cross-skilling, up-skilling and external hiring
  • Govern MSP accounts with focus on license consumption, feature upgrades, platform adoption and joint positioning along with ServiceNow account executive/team
  • Collaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenge
People Management

  • People management including hiring, mentoring, performance appraisals of reporting team
  • Identifying training opportunities to build competency for the industry/region
Practice Growth
  • Supporting practice initiatives and strengthening ServiceNow capabilities in the region
  • Provide inputs for offerings build and innovation
  • Enable positioning of TCS as a leading partner of ServiceNow in the region, by participating in regional events, publishing white papers, leading industry PoV
Qualifications:
  • 12+ years of experience in client-facing roles, account leadership, or delivery management
  • 7+ experience in ServiceNow modules (ITSM/ITOM/HRSD/CSM/S2P/SecOps)
  • Strong experience with the global service delivery model
  • Proven ability to lead and motivate teams
  • Stakeholder management, Communication and organizational navigation skills
  • Ability to build and maintain strong relationships with clients and internal stakeholders
  • Hands-on experience creating and delivering winning proposals and presentations.
  • Business Development experience (direct, GTM and Partners) with Experience in supporting new business & account growth
  • Outstanding interpersonal abilities for handling relationships with customers, market teams, and internal experts
  • Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders.
  • Financial acumen and budget management experience
  • Strong influential personality with effective negotiating skills
  • Ability to shape, adapt and improve processes
  • Market connects and Solution/ Pre-Sales capabilities
  • Excellent communication, interpersonal, and presentation skills
  • Industry-sector experience, analytical capability, and ServiceNow solution advisory
  • Ability to deal with ambiguity, problem solve, take ownership


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