Shift Manager

1 week ago

Calhoun, GA, United States Bojangles' Full time
SHIFT MANAGER JOB SUMMARY:

Our Shift Managers lead our teams to provide our guests with exceptional service. They are responsible for fulfilling the same duties as a Team Member, and in addition, they are responsible for managing the restaurant during an opening or closing shift. Part-time and full-time opportunities exist for the Shift Manager position.

The position includes, but is not limited to, the following essential job responsibilities:

SHIFT MANAGER JOB RESPONSIBILITIES:

The Shift Manager ensures that they and the team members on their shift:
  • Greet guests with a genuine smile and warm, inviting spirit.
  • Provide excellent guest service and meet customer needs in a timely and effective manner.
  • Use a headset (if applicable) to take customer orders, receive directions, and/or give directions.
  • Accurately capture orders and suggest great additions using menu knowledge.
  • Prepare and serve food according to brand recipes and quality standards.
  • Follow food safety, general safety, and sanitation protocols.
  • Maintain a safe, clean, and well-organized restaurant to create a pleasant environment for guests and teammates.
  • Clean and operate all equipment in a safe and proper manner.
  • Adhere to safe work practices.
  • Follow and comply with all applicable health department regulations as well as company policies and procedures.
  • Keep accurate cash, sales, and inventory control records.
Additional responsibilities of a Shift Manager include:
  • Production management
  • Completion of temperature logs
  • Waste tracking and management
  • Key inventory item counts
  • Sales and cash reconciliation
  • Station training of new team members
  • Addresses escalated guest concerns
  • Banking duties, excluding driving responsibilities
  • Any other duties assigned by their Assistant Manager, General Manager, or senior leadership team
SHIFT MANAGER CORE COMPETENCIES:
  • Friendly, smiling, cheerful with a positive attitude
  • Loves serving and helping others
  • Passionate about guest service
  • Team player
  • Acts with integrity
  • Works efficiently and with a sense of urgency
  • Excellent listening and communication skills
  • Ability to give direction and yield the respect of teammates
  • Desires to learn and take on additional responsibilities
SHIFT MANAGER BENEFITS:
  • Career Development Opportunities
  • Competitive Pay
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Short/Long Term Disability
  • Critical Illness Insurance
  • Accident Insurance
  • Hospital Indemnity Insurance
  • Matching 401k Plan
  • Discount Meal Benefit
  • Wait periods may apply
SHIFT MANAGER JOB REQUIREMENTS:
  • At least 16 years of age
  • Availability to manage one or more opening and/or closing shift(s) on a weekly basis
  • Dependable
  • Coachable
Physical/Mental ability to:
  • Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.
  • Frequently bend, kneel, squat, stand, walk, and twist at waist.
  • Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.
  • Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.
  • Occasionally climb and descend ladders.
  • Remain active, standing for long periods without a break.
  • Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.


Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.

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