Current jobs related to Implementation Manager - San Francisco, CA - Success Matcher
-
Implementation Manager
2 weeks ago
San Francisco, CA, United States Vori, Inc Full timeAbout Vori: Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech + vertical AI startup that provides an integrated operating system POS, payment processing, and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to...
-
Implementation Manager
1 week ago
San Francisco, CA, United States Vori, Inc Full timeAbout Vori: Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech + vertical AI startup that provides an integrated operating system POS, payment processing, and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to...
-
Implementation Manager
2 days ago
San Francisco, CA, United States Vori, Inc Full timeAbout Vori: Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech + vertical AI startup that provides an integrated operating system POS, payment processing, and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to...
-
Senior Implementation Manager
1 week ago
San Francisco, CA, United States Drata Inc Full timeOur Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being...
-
Senior Implementation Manager
2 weeks ago
San Francisco, CA, United States Drata Inc Full timeOur Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being...
-
San Francisco, CA, United States h3 Technologies Full timeJob Title Strategic Implementation and Process Optimization Manager Location San Francisco, CA Remote Work 100% Primary Skills Job Description The Difference You Will Make: As a Strategic Implementation and Process Optimization Manager, you are responsible for driving large-scale, cross-functional, and cross-platform projects and programs that help...
-
San Francisco, CA, United States h3 Technologies Full timeJob Title Strategic Implementation and Process Optimization Manager Location San Francisco, CA Remote Work 100% Primary Skills Job Description The Difference You Will Make: As a Strategic Implementation and Process Optimization Manager, you are responsible for driving large-scale, cross-functional, and cross-platform projects and programs that help...
-
San Francisco, CA, United States h3 Technologies Full timeJob Title Strategic Implementation and Process Optimization Manager Location San Francisco, CA Remote Work 100% Primary Skills Job Description The Difference You Will Make: As a Strategic Implementation and Process Optimization Manager, you are responsible for driving large-scale, cross-functional, and cross-platform projects and programs that help...
-
San Francisco, CA, United States Kaav Inc. Full timeThe Difference You Will Make: As a Strategic Implementation and Process Optimization Manager, you are responsible for driving large-scale, cross-functional, and cross-platform projects and programs that help achieve the strategic goals of the organization. You serve as the bridge between upstream groups (product, policy, hosting, community support) and...
-
San Francisco, CA, United States Kaav Inc. Full timeThe Difference You Will Make: As a Strategic Implementation and Process Optimization Manager, you are responsible for driving large-scale, cross-functional, and cross-platform projects and programs that help achieve the strategic goals of the organization. You serve as the bridge between upstream groups (product, policy, hosting, community support) and...
Implementation Manager
2 weeks ago
Success Matcher Recruitment is in partnership with a high-growth vertical SaaS startup transforming the independent retail and food-tech space. Our client builds the modern digital infrastructure that allows SMBs to compete against industry giants, replacing legacy manual processes with cloud-based efficiency.
Led by alumni from SpaceX, Google, and Facebook, this team has significant runway and massive growth potential. This is your chance to join a mission-driven company serving an essential, underserved market.
We are seeking a high-energy Implementation Manager with a builder’s mindset to revolutionize the independent grocer space.
In this role, you will own the post-sale customer journey. You will be the primary point of contact for new partners, guiding them from contract signature to "Go-Live" and beyond. You won't just be following a script; you will be collaborating cross-functionally to refine workflows, drive product adoption, and help build the foundation of the Customer Success department.
What You Will Do:
Own the Onboarding Journey: Manage the entire implementation lifecycle, ensuring smooth transitions, removing blockers, and setting up stores for immediate operational success.
Drive Adoption & Growth: Actively monitor product usage to increase engagement. Identify opportunities to introduce new features that add value to the client’s business.
Elevate Internal Operations: You aren't just running the playbook; you are writing it. Improve onboarding workflows, contribute to SOPs, and collaborate with Product, Engineering, and Sales to streamline processes.
Be the Customer Voice: Translate customer feedback and pain points into actionable insights to enhance both the product roadmap and support experiences.
Travel & engage: Be willing to travel 15-20% of the time to customer sites to ensure hands-on success.
Who You Are:
Experience: You have 3+ years of experience in Customer Success, Implementation, or Onboarding within the Tech/SaaS space.
SMB Specialist: You have a proven track record of working with Small to Medium Businesses (SMBs). You understand the chaotic, non-corporate nature of independent business owners.
Industry Relevance: Experience in Grocery, Point of Sale (POS), or Food-Tech is highly preferred.
Startup DNA: You have worked in a fast-paced environment (early-stage startup preferred) and possess an "Owner Mindset"—you don't wait for permission to solve a problem.
Technical Savvy: You are comfortable with HubSpot and learning complex software quickly.
Why Join?
Impact: Help keep local businesses alive and thriving against corporate monopolies.
Growth: Join a rapidly scaling team with plans to hire 5-6 more people in this vertical next year—leadership potential is high.
Pedigree: Work alongside a world-class team of engineers and operators from top-tier tech companies.
Compensation:
$120,000 per year
