Centralized Lending Specialist

Centralized Lending Specialist (Mortgage Loan Officer) - Chandler, AZ

Chandler, Arizona

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description:

This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Provides exceptional client care

• Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution

• Utilizes multiple technology systems to assist customers and referral partners

• Leverages defined lending processes and policies to meet guidelines and manage risks

• Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process

• Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care

Required Qualifications:

• Has 1+ year sales and mortgage experience

• Has a strongrelationship-deepeningand client care mentality

• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.

• Has an ability to assess client needs and suggest/promote alternative products or services

• Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies

• Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process

• Has an ability to work under pressure during high volumes

• Has an ability to build and maintain positive rapport with service partners

• Can prioritize multiple competing tasks

• Has adaptability and is flexible to change

• Is a strong communicator, written, oral and non-verbal

• Demonstrates solid sales production over a sustained time frame

• Can be flexible to work weekends and/or extended hours as needed.

• Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.

• Has an ability to handle multiple lines of business and models to support changing business needs

• Independently works with other business partners to expedite post-sale issues or problem resolution

• Has the ability to effectively balance performance, operational risk, and client relationship care.

• Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.

Desired Qualifications:

• Has contact center experience

• Has knowledge of loan products (Conventional, Jumbo and Government)

• Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.

• Familiarity with FHA and HUD guidelines

• Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending

• The ability to analyze and comprehend complex financial data and provide financial alternatives

• Strong consultative skills including the ability to ask critical questions to identify opportunities

Skills:

• Attention to Detail

• Client Solutions Advisory

• Customer and Client Focus

• Oral Communications

• Written Communications

• Client Management

• Loan Structuring

• Pipeline Management

• Problem Solving

• Collaboration

• Credit Documentation Requirements

• Critical Thinking

• Referral Identification

• Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For Internal Employees- Participation in a work from home posture does not make you ineligible to post.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.