Level 2 Helpdesk Technician

2 weeks ago

Mastic Beach, NY, United States Arctiq, Inc. Full time

About Arctiq:

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure, and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Overview:

Arctiq is growing, and we are looking for a Level 2 Helpdesk Technician. If you're an ambitious, sharp-minded professional eager to advance your career in a challenging role, this opportunity might be the perfect fit for you You will be working for a specific client throughout the solution lifecycle to plan, deploy, and continuously maintain one or more technology solutions. As a Network and Systems Tech, you'll deliver on-site support to our school district.

This Role is onsite daily: Monday-Friday 8am-4pm or 9am-5pm

Role Responsibilities:

  • Assist with system setup and installing new software and hardware.
  • Set up new computer systems, install software, perform security updates, and provide technical assistance.
  • Troubleshoot user issues, resolve error messages and manage computer inventory.
  • ensures computer systems are operating efficiently by reporting malfunctions and conducting regular maintenance.
  • Maintaining hardware assets such as desktops, laptops, printers, and spare parts.
  • Properly documenting all actions taken and communicating effectively with the end user throughout the life cycle of a ticket.
  • Conduct on-site visits that involve hands-on interactions with customer equipment, such as printer issues and workstation installations.
What will you bring to the role? and how will you stand out?
  • High-level experience in the deployment and support of services defined by the work agreement.
  • Excellent process orientation with the ability to manage multiple projects in various stages.
  • Perform customer support-related tasks and special projects as assigned by management.
  • Carries out responsibilities following William Floyd policies and procedures.
  • Excellent communication skills, problem-solving abilities, and resourcefulness.
  • Experience with Office Suite, Windows Operating Systems, Remote Desktop tools, and Google Workspace.
  • Ability to multitask to meet important deadlines.


Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team While we welcome all applicants, only those who are selected for an interview will be contacted.

  • Home Care Physical Therapist- Per Diem

    3 days ago

    Mastic, NY, United States U.S. Physical Therapy Full time

    Company Description Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are...

  • Home Care Physical Therapist- Per Diem

    1 day ago

    Mastic, NY, United States U.S. Physical Therapy Full time

    Company Description Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are...

  • Alarm Technician

    5 days ago

    Westhampton Beach, NY, United States ProSource Full time

    Responsive recruiter Replies within 24 hours Work effectively and efficiently under daily direction by your Field Manager as it relates to any rough, trim and/or finish phases of all assigned projects and service calls. Report back to Field Manager on all end of day daily progress/changes/issues/material requests, hand in any meeting notes, completed...

  • Alarm Technician

    5 days ago

    Westhampton Beach, NY, United States ProSource Full time

    Responsive recruiter Replies within 24 hours Work effectively and efficiently under daily direction by your Field Manager as it relates to any rough, trim and/or finish phases of all assigned projects and service calls. Report back to Field Manager on all end of day daily progress/changes/issues/material requests, hand in any meeting notes, completed...

  • X-Ray Reader Level II in Aerospace Industry

    7 days ago

    Verona Beach, NY, United States CPP- Syracuse Full time

    Make Your Career in Aerospace Manufacturing! Sign-on Bonus Up to $1,000.   Are you ready to join a fast-paced, collaborative environment and build a rewarding career in manufacturing? Consolidated Precision Products (CPP) is a sand-casting foundry that specializes in complex aerospace and defense products. We are looking for talented individuals to join our...

  • ARRT CT Technologist

    7 days ago

    Ocean Beach, NY, United States MLee Healthcare Staffing and Recruiting, Inc Full time

    ARRT CT Technologist - Full Time Multiple Shifts / Schedules Available ** Sign-On Bonus Eligible ** MLee Healthcare is seeking a highly skilled and motivated CT Technologist to join our imaging team. The successful candidate will perform high-quality CT imaging procedures, contributing to accurate diagnoses and superior patient care. Key Responsibilities...

  • HR SPEC

    3 days ago

    Westhampton Beach, NY, United States Air National Guard Units Full time

    Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a HR SPEC (MIL), Position Description Number T59004P1 and is part of the 106TH RQW, National Guard. This vacancy does not meet the criteria for appointment of annuitants. Duties Help As a HR Spec (MIL), GS-0201-09, you will administer and accomplish...

  • PRODUCTION CONTROLLER

    3 days ago

    Westhampton Beach, NY, United States Air National Guard Units Full time

    Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a PRODUCTION CONTROLLER (FLEET MANAGEMENT), Position Description Number D2421000 and is part of the 106TH RQW, National Guard. This vacancy does not meet the criteria for appointment of annuitants. Duties Help AS a PRODUCTION CONTROLLER (FLEET...

  • PRODUCTION CONTROLLER

    4 days ago

    Westhampton Beach, NY, United States Air National Guard Units Full time

    Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a PRODUCTION CONTROLLER (FLEET MANAGEMENT), Position Description Number D2421000 and is part of the 106TH RQW, National Guard. This vacancy does not meet the criteria for appointment of annuitants. Duties Help AS a PRODUCTION CONTROLLER (FLEET...

  • PRODUCTION CONTROLLER

    5 days ago

    Westhampton Beach, NY, United States Air National Guard Units Full time

    Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a PRODUCTION CONTROLLER (FLEET MANAGEMENT), Position Description Number D2421000 and is part of the 106TH RQW, National Guard. This vacancy does not meet the criteria for appointment of annuitants. Duties Help AS a PRODUCTION CONTROLLER (FLEET...