Desktop Support Technician

5 days ago

Indianapolis, IN, United States Designworks Talent LLC Full time
Overview

Our client is looking for a Desktop Support Technician who delivers strong technical support with a friendly, service-first approach. You will handle day-to-day device support, help improve the end-user experience, and make sure technology across the company runs smoothly.

Key Responsibilities
  • Support desktop and laptop hardware, software, and peripherals including setup, configuration, and troubleshooting.
  • Assist with device deployments, updates, and ongoing maintenance.
  • Troubleshoot issues, identify root causes, and document solutions.
  • Work with the IT team to improve support processes and workflows.
  • Communicate technical solutions clearly to non-technical users.
  • Maintain technical documentation and follow IT policies and procedures.
  • Stay current on new tools and technology updates.
Qualifications
  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • 4 or more years of desktop or end-user support experience.
  • Strong knowledge of Windows and Mac environments.
  • Experience with hardware and software installation and troubleshooting.
  • Basic understanding of networking and infrastructure support.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to work independently or with a team.
  • BONUS
    • A+ or Network+ certifications
Why You'll Love This Role
  • You will be part of an internal team that values learning, collaboration, and quick problem solving.
  • You will help people directly and see the impact of your work every day.
  • You will build trusted relationships through clear communication and reliable support.
  • You will work in an environment that appreciates initiative, ownership, and follow-through.

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