Experienced Automotive Call Center Agent

2 weeks ago

Winter Park, FL, United States Lexus of Winter Park Full time

The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. Here’s an overview of the role:

Position: Service BDC Agent - Experienced Automotive Call Center Agent

Location: Winter Park, FL
Company: Lexus of Orlando and Lexus of Winter Park

Key Qualifications:

  • Technical Skills: Proficiency in Microsoft Excel
  • Team Fit: Dependable, driven team player with a "can-do" attitude
  • Skills Required: Excellent communication, organization, and customer service skills
  • Language: Bilingual proficiency is a plus

Responsibilities:

  • Build strong rapport with guests to secure service appointments and instill confidence in the dealership
  • Utilize CRM software to handle reservations and maintain effective follow-up
  • Make outbound calls to schedule accessories or equipment installation for vehicle purchases
  • Gain in-depth knowledge of products and services
  • Provide a world-class experience to every guest
  • Flexible availability for day, evening, and weekend shifts (closed Sundays)

Benefits:

  • Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
  • Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
  • Eligibility: Full-time associates only, with specific eligibility requirements

This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.

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