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Cyber Project Manager, Customer Onboarding

3 weeks ago

Charleston, SC, United States Picus Full time

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on

About Picus

Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort.

The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation.

The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 98% recommendation in Gartner Peer Review.

About the Role

As a customer-facing Cyber Project Manager you will deliver the highest standard of excellence in new customer onboarding, deployment, and implementation of projects across our customers in the United States. In addition, the role will oversee the planning, coordination, and delivery of professional services engagements to drive customer value and adoption of our solutions.

Reporting to the Customer Value Office Director, our chosen candidate will have strong accountability, exceptional project management expertise, a background in SaaS, cybersecurity, or enterprise software implementations, and direct experience working with large enterprise accounts, and a customer-focused mindset. This is a high-visibility role that directly impacts customer satisfaction, retention, and regional business growth.

What You'll Do

    • Customer Onboarding & Deployments
    • Lead end-to-end project management of customer onboarding, deployments, and solution implementations
    • Act as the main point of contact for new customers during the new customer onboarding phase
    • Develop and maintain project plans, timelines, and milestones, ensuring on-time and on-budget delivery
    • Coordinate with internal technical teams and sales to deliver a smooth onboarding experience
    • Own customer relationship during onboarding
    • Professional Services Delivery Management
    • Manage the scoping, planning, and execution of professional services engagements
    • Ensure service delivery meets contractual obligations, quality standards, and customer expectations
    • Allocate resources effectively across multiple projects and prioritize regional workloads
    • Track project financials, utilization, and profitability of professional services
    • Ensure our engagement drives measurable business outcomes for the customer
    • Stakeholder & Risk Management
    • Serve as the trusted advisor to customers during critical phases of deployment
    • Identify and mitigate project risks and escalate issues when needed
    • Provide regular status reporting to customers and internal leadership
    • Continuous Improvement
    • Standardize project delivery methodologies and best practices for the region
    • Collect feedback from customers and internal teams to refine processes and improve efficiency
    • Contribute to knowledge sharing and development of playbooks/templates for future projects
What Success Looks like
    • Contribution to regional growth through successful customer adoption and expansion
    • High customer satisfaction through NPS, CSAT and customer feedbacks
    • Strong relationship with customer decision-makers
    • On-time and on-budget deployment of customer projects
    • Efficient resource utilization and profitability of professional services projects
What You Have
    • 5+ years of experience in project management, within SaaS, cybersecurity, or enterprise software
    • Strong knowledge of project management methodologies (PMP, PRINCE2, Agile, Scrum Master certifications a plus)
    • Experience managing customer-facing implementations and professional services delivery
    • Excellent organizational, communication, problem solving, and stakeholder management skills
    • Ability to manage multiple concurrent projects in a fast-paced environment
    • Persistence, proactivity, energy, resilience, and passion for delivering exceptional customer experiences and driving success


Working at Picus

Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. Security Validation is a concept that helps organizations evaluate their security posture in a continuous, automated, and repeatable way. This approach allows for the identification of imminent threats, provides recommended actions, and produces valuable metrics about cyber-risk levels.

Unlimited opportunity We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth.

Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.

Be part of a global remote team who is taking on Exposure Validation and a growing market segment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law. Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company's employment policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.