Client Services Coordinator
7 days ago
Job #: 159396 Title: Client Services Coordinator Location: Danville, VA Salary Range: $15.00 Position: RECEPTIONIST Description:
AmeriStaff is currently seeking an experienced Client Services Coordinator to fill an opening with an accredited substance use and mental health service provider. This position is a key member of the front office team, responsible for creating a welcoming and supportive environment for all clients and visitors. The ideal candidate is passionate about delivering high-quality customer service and ensuring a smooth, positive experience for every individual who walks through our doors.
Benefits of the Client Services Coordinator:
- Monday-Thursday - 8:30am-5:00pm
- Friday - 8:30am - 3:00pm
- Pay: $15.00 per hour
- Full-time opportunity
- Greet and assist clients and visitors with warmth and professionalism
- Verify and update client demographic and insurance information in the electronic health record
- Handle incoming calls and direct them appropriately
- Process referrals and intake documentation accurately and efficiently
- Coordinate appointment scheduling to ensure optimal provider availability
- Maintain organized records and support daily office operations
- Collaborate with clinical and administrative teams to ensure seamless service delivery
- Support reporting and documentation for community stabilization and outpatient services
- Other job duties as needed
- Provide support for front desk, kiosk, psychiatry, and outpatient therapy
- Assist with check-in/check-out, intake paperwork, and insurance verification
- Answer and direct calls, manage faxes, and maintain documentation
- Provide coverage during staff absences and breaks
- Support general office tasks such as filing, copying, and light housekeeping
Requirements of the Client Services Coordinator:
- Minimum of 2 years of experience in customer service or office environment
- High School Diploma or GED required; Administrative Support or related training preferred
- Professional appearance and demeanor
- Strong interpersonal and communication skills
- Strong customer service and client engagement skills
- Ability to work efficiently in a high-volume, fast-paced environment
- Proficiency in Microsoft Office 365 and electronic health record systems
- Excellent written and verbal communication
- Strong organizational skills and attention to detail
- Ability to multitask, prioritize, and remain calm under pressure
- Familiarity with basic office equipment and filing procedures
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