Operations Coordinator

SUMMARY: Receives, records, and distributes work orders to Field employees based on customers' requests for service by performing the following duties;

Makes decisions on Inspector qualification appropriate to nature of assignment and staff levels required to cover the assignment based upon job type, customer requirements and on the job experience. Selects and dispatches field personnel to ensure all required aspects of the assignment are adequately covered.

ESSENTIAL DUTIES AND REPONSIBILITIES: include the following. Other duties may be assigned.

Receives orders from specialized clients, written and/or verbal.

Creates and maintains job files.

Prepares and issues job orders and lab instructions.

Ensures all required information is distributed and is understood by laboratory, client and Inspector. Keeps all parties fully informed as required during the course of the assignment.

Verifies job conformance to customer requirements. Verifies calculations and other aspects of documentation. Provides positive and/or negative feedback to staff as needed. Reports any irregularities to management, and generates reports of non-conformance as required. Recommends disciplinary action as may be appropriate. Participates and/or leads investigations into discrepancies and problems, as required.

Confirms figures with terminal personnel and issues confirmed figures and summaries as well as verbal confirmation with clients.

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Coordinates paper flow throughout office making sure that clients receive proper paperwork in a timely manner. Proof reads formal reports before final release.

Coordinates with laboratory regarding sample analysis and results. 2 Represents Inspectorate by appearance and conduct. Behaves ethically at all times. As directed, maintains an "on-call" status 24 hours a day. Supports and participates in Inspectorate's Business Management System (BMS). Attends company meetings as required. Acts as Inspector as and when work load / nature of the job dictates.

SUPERVISORY RESPONSIBILITIES: Ensures full and adequate coverage of all field assignments by assigning appropriate resources and personnel. Instructs and provides guidance to field staff and provides job related and/or safety training as needed. Maintains training records. Ensures field staff are correctly equipped - including Safety equipment and correct and calibrated inspection equipment. Performs field Inspector Audits. Disciplines and/or recognizes field staff on performance.

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QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the normal knowledge, skill, and/or ability levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education development certificate (GED); and normally more than five years experience as an Inspector or similar position. Knowledge of company HS&E procedures and associated governmental regulations.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to groups of customers or employees. Must demonstrate good communication skills.

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MATHEMATICAL SKILLS:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.

REASONING ABILITY: Ability to understand and plan for the effective performance of work assignments, and prepare documented action plans and instructions in written, oral, and/or diagrammatic form. Ability to deal rapidly and effectively with problems involving many variables in standardized situations. Ability to make independent decisions and communicate same to staff, senior management, and customers 3

CERTIFICATES, LICENSES, REGISTRATIONS: Drivers license required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle and feel objects, tools, or controls; and to talk and hear. The employee frequently is required to stand, walk, and smell. The employee is occasionally required to reach with hands with arms. Employee is required to climb and descend stairways and ladders. The employee must sometimes lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds (with assistance). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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