Field Service Technician

7 days ago

Austin, TX, United States Visual Edge IT Full time
Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader-ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don't just solve technology challenges-we create opportunities for success.

Job Summary
Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field-based position is responsible for the maintenance, troubleshooting, and repair of office technology-including copiers, printers, and related equipment-while delivering exceptional service to our clients. The role requires both technical expertise and strong customer service skills, ensuring maximum equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training will set you up for success.

Primary Responsibilities
  • Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
  • Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
  • Diagnose technical issues using customer feedback, electronic data, and observations.
  • Maintain a high level of customer satisfaction through clear communication and dependable service.
  • Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
  • Accurately complete service documentation, including parts usage, call closures, and meter readings.
  • Provide feedback to improve processes and support continuous improvement efforts.
  • Some travel is required.
Knowledge, Skills, and Qualifications
  • 1+ years of industry experience is preferred.
  • Mechanical and electrical aptitude with proven troubleshooting skills.
  • Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
  • Strong customer service and communication skills.
  • Knowledge of basic networking and computer systems.
  • Ability to lift and carry 50 pounds regularly, and occasionally up to 100 pounds.
  • Valid driver's license and insurability (company vehicle eligibility based on driving record).


At Visual Edge IT, we are proud to provide:

Work-Life Balance

We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees' unique needs.

Career Path

We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

401K

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.

Pay Range: $28 - $34 per hour

  • Field Service Technician

    6 days ago

    Austin, TX, United States Veracity Full time

    Field Service Technician - SOUTH REGION - 3 Locations Tyler, Texas I San Antonio, Texas I Austin, Texas Must-Haves Strong Electrical knowledge: Ohm's Law, multimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery (they must pass TESTING during the process) Strong mechanical knowledge: interpret...

  • Field Service Technician

    7 days ago

    Austin, TX, United States CoreTechs Full time

    Field Service Technician Denton, TX We're hiring a Field Service Technician to join our growing team! In this role, you'll provide on-site installation, troubleshooting, repair, and maintenance of industrial equipment across North America. Ideal candidates are experienced in electro-mechanical systems and enjoy hands-on work in diverse environments. KEY...

  • Field Service Technician

    2 weeks ago

    Austin, TX, United States CoreTechs Full time

    Field Service Technician Denton, TX We're hiring a Field Service Technician to join our growing team! In this role, you'll provide on-site installation, troubleshooting, repair, and maintenance of industrial equipment across North America. Ideal candidates are experienced in electro-mechanical systems and enjoy hands-on work in diverse environments. KEY...

  • Field Service Technician

    1 week ago

    Austin, TX, United States OmniForce Solutions Full time

    Job Description Our client specializes in designing, installing, and servicing low-voltage technology systems for commercial and enterprise environments-including network infrastructure, security systems, audio-visual solutions, and access control. They're seeking experienced Field Service Technicians to join their team in the San Antonio/Austin area to...

  • Field Service/Installation Technician

    7 days ago

    Austin, TX, United States Benco Dental Full time

    Field Service/Installation Technician Location: Austin, TX Business Unit: Service START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3495754&source=3495754-CJB-0) Location: Austin, TX Field Service/Installation Technician at Benco Dental At Benco Dental, our company is our family, and we are looking for a new...

  • Field Service/Installation Technician

    2 weeks ago

    Austin, TX, United States Benco Dental Full time

    Field Service/Installation Technician Location: Austin, TX Business Unit: Service START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3495754&source=3495754-CJB-0) Location: Austin, TX Field Service/Installation Technician at Benco Dental At Benco Dental, our company is our family, and we are looking for a new...

  • Field Service/Installation Technician

    2 weeks ago

    Austin, TX, United States Benco Dental Full time

    Field Service/Installation Technician Location: Austin, TX Business Unit: Service START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3495754&source=3495754-CJB-0) Location: Austin, TX Field Service/Installation Technician at Benco Dental At Benco Dental, our company is our family, and we are looking for a new...

  • Electrical Field Service Technician

    7 days ago

    Austin, TX, United States BHS Corrugated & Robotics Full time

    Electrical Field Service TechnicianBHS Corrugated North America, Inc.Location: Travel-based role across the U.S., Canada, and Mexico (Home base flexible)About BHS Corrugated BHS Corrugated North America is a global leader in machinery and service solutions for the corrugated packaging industry. With over 50 years of innovation and technical excellence, BHS...

  • Electrical Field Service Technician

    7 days ago

    Austin, TX, United States BHS Corrugated & Robotics Full time

    Electrical Field Service TechnicianBHS Corrugated North America, Inc.Location: Travel-based role across the U.S., Canada, and Mexico (Home base flexible)About BHS Corrugated BHS Corrugated North America is a global leader in machinery and service solutions for the corrugated packaging industry. With over 50 years of innovation and technical excellence, BHS...

  • Electrical Field Service Technician

    2 weeks ago

    Austin, TX, United States BHS Corrugated & Robotics Full time

    Electrical Field Service TechnicianBHS Corrugated North America, Inc.Location: Travel-based role across the U.S., Canada, and Mexico (Home base flexible)About BHS Corrugated BHS Corrugated North America is a global leader in machinery and service solutions for the corrugated packaging industry. With over 50 years of innovation and technical excellence, BHS...