Part Time IT Field Technician Support Representative

1 week ago

Omaha, NE, United States Pomeroy Full time

Job description:

Part Time IT Field Technician Support Representative

We are seeking a Part Time IT Field Technician Support Representative to join our team. The person who is selected for this role will work 2 eight hour shifts each week, with the preferred days being Tuesday and Thursday. This position offers flexible part-time hours ideal for individuals seeking hands-on IT support experience in a dynamic environment.

Responsibilities

  • Onsite end user services support tech - knowledgeable in PC troubleshooting, break/fix activities.
  • Additionally able to perform service requests, adds, moves
  • Additionally candidate needs to have strong customer interact skills, listening and writing skills.
  • This position assists with coordination of resources for project delivery
  • Provide on-site field support to customers including installation, servicing and repairing systems and equipment.
  • Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.
  • Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications. Troubleshoot Microsoft patches, corporate software deployments, group policies,
  • Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
  • Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
  • Perform IMACD activities within SLA's - PC and peripheral add move change
  • Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory).
  • Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills.
  • Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
  • Documents solutions and incident resolution case notes in English in assigned reporting systems
  • Performs inventory management.

Minimum Experience Required

Desired: 2 - 3 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments.

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