Call Center Member Service Representative
2 weeks ago
Job Type
Full-time
Description
Texans Credit Union has a great opportunity for a Member Service Representative to join our Member Connect (Call Center) team This is an ideal position for candidates who thrive on providing exceptional customer service by phone
This role offers hybrid remote work after the initial 5 to 6 week training period. This position is required to work-onsite at least once a week after training period.
In addition to your high school diploma or equivalent, we need a "YES" to some or all of the following:
Have you worn a headset before? Can a caller tell that you are smiling over the phone? Have you navigated through multiple computer matrices simultaneously?
Yes? Wonderful If you have done it for 1-2 years, that's a plus In a financial institution - even better
POSITION OVERVIEW:
As a Member Service Representative (MSR), you will be expected to deliver exceptional service for requests of every kind, including, but not limited to:
- Online and mobile services
- Account modifications
- Account reconciliations
- Existing loans (questions, payments, etc.)
- Debit card management
- Opening new accounts and servicing existing accounts
- Transfers between accounts
- Withdrawals and check requests
- Certificate of Deposit transactions
- Line of Credit advances
Requirements
In interviewing for this role you should be ready to discuss
- Your people skills
- Your professionalism
- Your communication skills. Hablas espanol? Muy bueno
- Your solution and resolution skills
- Your desire and ability to learn
- Your ability to work as part of a team. Prior call center experience is preferred.
- Your knowledge of MS Office, including Excel and Word
- Your confidence to offer products and services to members
- Your readiness to champion the MSR role and have a good time doing it
NOTE: Candidates considered for employment must successfully complete a credit check, background check and drug screen.
Salary Description
Min pay $19.50
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