Customer Service Representative
2 weeks ago
- Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect.
- Consistently demonstrates courtesy to all clients and co-workers on the job.
- Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of “hold”.
- Maintains strict confidentiality of the patient and client information.
- Demonstrates competence and knowledge in all work-related activities.
- Always act professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
- Displays ability to listen attentively and an eagerness to learn new skills.
- Willingly seek additional work when assigned tasks are completed.
- Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
- Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
- Enter patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
- Performs Insurance Verification and/or Pre-Authorization activities prior to deliveries.
- Inform patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery.
- Verifies charge accuracy (types of sale, and pricing).
- Performs other duties as assigned by Management.
- Minimum of high school diploma or equivalent.
- Requires competency in processing sleep therapy equipment orders and general DME knowledge.
- Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors.
- Must exhibit strong problem-solving skills, verbal and written communication skills, speaking to patients and physicians’ offices frequently.
- Must be able to plan and organize work for effectiveness and efficiency.
- Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions.
- Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures.
- Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
-
Customer Service Representative
7 days ago
Lafayette, LA, United States U-Haul Full timeLocation: 700 Kaliste Saloom Rd, Lafayette, Louisiana 70508 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Lafayette, LA, United States Circle K Stores, Inc. Full timeStore 2706838: 3332 W Pinhook Rd, Lafayette, Louisiana 70508 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...
-
Customer Account Representative
2 weeks ago
Lafayette, LA, United States Affordable Home Furnishings Full timeJoin Affordable Home Furnishings as a Full-Time Customer Account Representative and be part of a dynamic team dedicated to excellence in furniture, appliance and electronics sales and customer service! This position is mostly onsite but also allows you to get out in the field and engage directly with customers, helping them navigate their journey through the...
-
Customer Account Representative
2 weeks ago
Lafayette, LA, United States Affordable Home Furnishings Full timeJoin Affordable Home Furnishings as a Full-Time Customer Account Representative and be part of a dynamic team dedicated to excellence in furniture, appliance and electronics sales and customer service! This position is mostly onsite but also allows you to get out in the field and engage directly with customers, helping them navigate their journey through the...
-
Customer Service Representative
6 days ago
Lafayette, LA, United States Brad Markerson - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Benefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brad Markerson - State Farm Agent, you will generate the...
-
Customer Service Representative
2 days ago
Lafayette, LA, United States Brad Markerson - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Benefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brad Markerson - State Farm Agent, you will generate the...
-
Customer Service Representative
2 weeks ago
Lafayette, LA, United States Brad Markerson - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Benefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brad Markerson - State Farm Agent, you will generate the...
-
Customer Service Representative
2 weeks ago
Lafayette, LA, United States Brad Markerson - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Benefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brad Markerson - State Farm Agent, you will generate the...
-
Member Services Representative
2 days ago
Lafayette, LA, United States Planet Fitness Full timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...
-
Customer Care Representative
1 week ago
Lafayette, LA, United States Home Bank Full timePURPOSE OF THE JOB This position consistently provides exceptional customer service in a timely and accurate manner resulting in customer satisfaction and retention. Provides direct assistance to customers by utilizing all methods of communication. MAIN DUTIES OF THE JOB Market products and services to customers who contact the bank through the Contact...
