Level 2 Help Desk Engineer

1 day ago

Stamford, CT, United States Avaunt Technologies Inc Full time

Job Title: Level 2 Help Desk Technician (Hybrid)

Location: Stamford, CT (Hybrid Remote & Onsite)

Job Type: Full-Time

About Us:

We are a fast-paced and client-focused Managed Service Provider (MSP) based in Stamford, CT. We support a wide range of businesses with their IT needs, providing exceptional service, reliable solutions, and a security-first mindset. As we continue to grow, were looking for a skilled and motivated Level 2 Help Desk Technician to join our team.

Position Summary:

As a Level 2 Help Desk Technician, you will be responsible for providing both remote and onsite support to our clients in the Stamford, CT area. Youll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity and customer service.

Key Responsibilities:
• Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issues
• Manage and troubleshoot Microsoft Office 365 environments (including Exchange, Teams, SharePoint)
• Support and maintain Active Directory, DNS, and Group Policy
• Perform onsite visits to client locations as needed for installations, troubleshooting, and project work
• Document work thoroughly in ticketing and knowledge base systems
• Escalate unresolved issues to higher-level engineers when appropriate
• Maintain a strong focus on cybersecurity best practices across all client environments
• Stay up to date with new technologies and participate in ongoing training and certifications

Qualifications:
• 2+ years of experience in a help desk or technical support role, preferably with an MSP
• Proficient in Microsoft Office 365 administration and support
• Strong knowledge of Active Directory and DNS
• Familiarity with remote monitoring and management (RMM) tools and ticketing systems
• Excellent communication and customer service skills
• Self-motivated, detail-oriented, and able to manage multiple priorities
• Must have a valid driver's license, reliable transportation, and be located within commuting distance of Stamford, CT
• Strong understanding of cybersecurity principles and a commitment to securing client environments

Preferred:
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified, etc.
• Experience supporting Windows servers, firewalls, and backup solutions

Why Join Us?
• Be part of a close-knit team that values your input and growth
• Exposure to a broad range of technologies and industries
• A hybrid work environment with flexibility and autonomy
• Ongoing professional development and training
• Competitive compensation and benefits

  • Help Desk Specialist

    7 days ago

    Stamford, CT, United States Atlantic Partners Full time

    Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced...

  • Help Desk Specialist

    3 days ago

    Stamford, CT, United States Atlantic Partners Full time

    Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced...

  • Help Desk Specialist

    5 hours ago

    Stamford, CT, United States Atlantic Partners Full time

    Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced...

  • Help Desk Specialist

    1 week ago

    Stamford, CT, United States Atlantic Partners Full time

    Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced...

  • Help Desk Technician

    2 days ago

    Stamford, CT, United States Blake Smith Staffing, LLC Full time

    Help Desk Technician H/F Permanent contract In an international company, one of the world's leading hedge funds, you will be attached to the head of the IT department in CT. You will integrate OneDesk - the Help Desk Group oriented - by guaranteeing the availability and quality of support for internal users. In line with the company's Group strategy, you...

  • Field Technician Level 2

    2 weeks ago

    Stamford, CT, United States ADEX Full time

    Regional Travel RequiredField Technician Level 2Job Description: A senior-level telecommunications professional responsible for leading complex installations, maintenance, and decommissioning of telecommunications infrastructure, such as in Central Offices, data centers, and other network environments. Key duties include mentoring junior technicians,...

  • Clinical Assistant Level 2

    2 weeks ago

    Stamford, CT, United States Stamford Health Full time

    Job DescriptionStamford Hospital is seeking a Clinical Assistant- CNA to join our team! The CNA will serve as a first line of action by communicating with patients via two-way audio to prevent unsafe behaviors and conditions. This position creates a relationship with the patient to enhance care and communication, and to streamline that care process wherever...

  • Clinical Assistant Level 2

    1 week ago

    Stamford, CT, United States Stamford Health Full time

    Job DescriptionStamford Hospital is seeking a Clinical Assistant- CNA to join our team! The CNA will serve as a first line of action by communicating with patients via two-way audio to prevent unsafe behaviors and conditions. This position creates a relationship with the patient to enhance care and communication, and to streamline that care process wherever...

  • Nurse Practitioner NP PA HRT MED SPA

    7 days ago

    Stamford, CT, United States FAIRFIELD LONGEVITY 2 INC Full time

    Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Free uniforms Training & development Join Our Team at Serotonin Centers! Are you a dedicated and compassionate Medical professional looking to make a significant...

  • Field Service Engineer

    2 days ago

    Stamford, CT, United States Omega Systems Inc Full time

    OMEGA SYSTEMS JOB DESCRIPTION Position: Field Service Engineer Reports To: Service Desk Supervisor and/or Service Desk Manager Division: Service Desk FSLA: Exempt Office Location: Elmwood Park-In Office, Hybrid Responsible for supporting customer environments that are both hosted at Omega and on the customer's premises. The individual will be responsible for...