Member Service Representative I

4 days ago

Sterling, VA, United States Northrop Grumman Federal Credit Union Full time

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams-and it all starts with our employees.

Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team

Summary of Primary Functions

Under supervision will be responsible for the promotion of credit union products and services to members either on the telephone or in person. Provides counsel to new and existing members in regards to the various credit union services with an emphasis on all current promotions. Performs assigned member transactions as required. Depending on location and branch volume, may be required to support other departments as needed up to 75% of the time, including but not limited to inbound and outbound member service phone calls.

This position may include travel to the following areas:

  • Dulles
  • Fair Lakes
  • Falls Church


Requirements

High school graduate or equivalent. One to three year's of experience within a financial institution with demonstrated success opening new accounts, delivering excellent member service, and processing and funding consumer loans. Advanced knowledge of credit union products and services. Ability to manage the workflow under minimal supervision. Effective organizational and communication skills, with an emphasis on professionalism and delivering a high quality of member service. Must have a working knowledge of Microsoft Word and advanced knowledge of the credit union's core system.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

MSR I - $20.88 to $29.23

MSR II - $22.44 to $31.42

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Monday through Friday 8:00 am to 5:00 pm

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