Salesforce Business Analyst

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

Responsible for analyzing business requirements, designing Salesforce solutions, and ensuring the effective implementation of Salesforce projects. This individual will work closely with stakeholders to deliver solutions that meet business needs and enhance operational efficiency. *Travel is required for this role up to 20% frequency. Hybrid work schedule in Alliant Offices - Los Angeles, CA; Chicago, IL; Tampa, FL; Naples, FL; or Atlanta, GA.*

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaborate with stakeholders, including executives, sales teams, and customer service, to gather and document business requirements for Salesforce projects.

Analyze business processes and identify opportunities for improvement and optimization using Salesforce solutions.

Design and propose Salesforce solutions that align with business objectives and best practices.

Create detailed user stories, process flows, and functional specifications to guide the development team.

Partner with Salesforce developers and administrators to ensure solutions are implemented accurately and effectively.

Conduct user acceptance testing (UAT) to ensure solutions meet business requirements and facilitate smooth user adoption.

Provide training and support to end-users to ensure they are proficient in using Salesforce tools and features.

Monitor and report on key performance indicators (KPls) to measure the success of Salesforce initiatives.

Stay up-to-date with the latest Salesforce features, updates, and industry trends to inform business recommendations.

Foster a culture of continuous improvement and innovation within the organization.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's Degree in Business Administration, Information Technology, or a related field.

Two (2) or more years of experience as a Business Analyst, with a focus on Salesforce platform.

One (1) or more years experience creating user stories, process flows, and functional specifications.

One (1) or more years experience in analyzing business processes and designing Salesforce solutions.

One (1) or more years experience in the insurance industry

Salesforce Administration Certification

SKILLS

Strong understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and Lightning Experience.

Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Excellent communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels.

Ability to work within a team and to foster teamwork.

Proficient in Microsoft Office products.

#LI-REMOTE
#LI-AS1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here.