3rd Shift Desktop Engineer

5 days ago

Newark, NJ, United States Veracity Full time
3rd Shift Desktop Engineer - Nights (Hybrid)
Newark, NJ 07102
Engagement Type: 6 Months Contract
Start Date: 09/29/2025
End Date: 03/31/2026
Interview Type: iLinc Web Cam Interview Only
Work Arrangement: Hybrid (Primarily Remote)
Work Hours: 3rd Shift | 40 hours/week
No. of Openings: 1

We are seeking an experienced Desktop Engineer (3rd Shift) to join Client's 24x7 IT Support team. This fully remote position is responsible for providing Level 1 and Level 2 technical support for desktops, laptops, printers, and related hardware/software systems.
Key Responsibilities:
  • Provide overnight technical support via phone, email, and remote access tools.
  • Troubleshoot hardware/software issues and resolve end-user incidents.
  • Diagnose and resolve connectivity issues including LAN, WAN, Wi-Fi, and VPN.
  • Utilize ticketing system to log and manage service requests.
  • Manage Active Directory, Office 365, and Exchange configurations.
  • Support and troubleshoot network printers and MDM platforms (Airwatch preferred).
  • Maintain accurate asset inventory and documentation.
  • Coordinate with IT teams and vendors on system maintenance and repair.
  • Participate in on-call rotations covering one weekend shift and holidays when required.
  • Follow ITIL processes, including Incident, Request, and Change management.
  • Open outage bridges and escalate major incidents when needed.
Qualifications:
  • Bachelor's Degree (or equivalent professional experience).
  • Strong technical troubleshooting and customer service background.
  • Ability to work independently on the 3rd shift with minimal supervision.
Recruiter Submission Template

Full Name:
Degree Major with University & Completion Year:
Motivation / Reason for Interest in this Position:
Contact Number:
Email ID:
LinkedIn Profile URL (if available):
Full Address (Street, City, State, Zip):
Notice Period (in weeks):
Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.):
Expected Hourly Rate:
Is it W2 / C2C, If C2C, May I know your corporation name?
Are you ready to relocate on your own expense and work onsite at Newark, NJ 07102 (Hybrid) / Commute?
Skill Required / Desired Amount of Experience Candidate Experience Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. Required 5 Experience taking user calls utilizing an IVR system, preferably Avaya. Required 5 Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges. Required 5

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