Customer Success Manager

2 weeks ago

New York, NY, United States Playtech Full time
Company Description

About Playtech
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Job Description

Playtech is seeking a US iGaming Customer Success Manager to join our Operation Team in the US. This position is open to candidates based in New Jersey, Pennsylvania, or New York (Tri-State area). The Customer Success Manager will work with the CSM team. You will support CSM team with a deep knowledge of the customers' business model and product offering and develop strategies and plans to ensure that customers optimize Playtech products. The Customer Success Manager (CSM) will also establish and maintain close relationships with various departments across the global Playtech organization.

What you will be working on:
  • Possess knowledge of US iGaming industry landscape and competitors' products and developments, as well as regulatory frameworks and compliance
  • Support with day-to-day business operations to ensure PT content is released on schedule.
  • Gather, review, and analyze iGaming business and industry data, including KPI's, billing, promotion, and other key metrics using data analytics tools.
  • Produce reports/slides to summarize the business performance.
  • Maintain documentation regarding various projects, process flows, and operations.
  • Serve as a liaison between business and other project stakeholders.
  • Present findings, recommendations, and project updates to various audiences.
Qualifications
  • Proven experience as a Business Analyst or similar in a related role
  • Strong analytical, problem-solving, and critical thinking skills
  • Excellent communication skills and interpersonal abilities
  • Proficiency in requirement-gathering techniques, creating reports, and documentation.
  • Ability to collaborate effectively with cross-functional teams.
  • Knowledge of relevant tools such as JIRA, Confluence, and Proficient in Microsoft Office
  • BA in Business Administration or equivalent (BSc also acceptable)
  • Must be knowledgeable and capable of working in a global organization.
  • 3+ Years US iGaming industry
  • This position may require travel (estimated travel

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