Mobility Field Support Specialist

2 weeks ago

Columbia, MD, United States Independent Software Full time
What You Will Do:

As a Mobility Field Support Specialist, you will provide hands-on technical support for end-user hardware, software, and network systems across multiple sites. You will conduct site surveys, analyze current configurations, prepare documentation, and ensure efficient installation, maintenance, and troubleshooting of computing and telecommunications equipment.

This role requires a strong technical foundation in workstation setup, hardware repair, and network connectivity. You'll be responsible for supporting day-to-day IT operations while maintaining compliance with organizational and customer standards.

Key Responsibilities:
  • Conduct site surveys to assess and document current configurations and user requirements.
  • Analyze existing IT environments and prepare specifications for new hardware acquisitions.
  • Develop and maintain hardware installation schedules for multiple sites.
  • Prepare detailed drawings and documentation for configuration changes.
  • Install, configure, and test computer workstations, printers, teleconferencing equipment, and related peripherals.
  • Configure and maintain communications devices, fiber optic and Ethernet cabling, and telephone systems.
  • Troubleshoot, repair, and perform preventive maintenance on hardware and peripherals.
  • Train site personnel in proper use and basic maintenance of IT hardware and software systems.
  • Support end users both in person and remotely, ensuring prompt resolution of issues.
  • Maintain accurate records of equipment, installations, and service tickets.
  • Ensure adherence to all organizational policies, safety standards, and security protocols.
Required Skills and Qualifications:
  • Proficient in installing, repairing, and troubleshooting computer hardware and peripherals.
  • Skilled in configuring and maintaining Windows operating systems, software, applications, and security patches.
  • Familiar with Active Directory, security policies, and user account management.
  • Ability to read and interpret technical manuals, diagrams, and schematics.
  • Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Access).
  • Excellent communication and interpersonal skills for working with technical and non-technical users.
  • Strong analytical and problem-solving skills; able to diagnose and resolve issues efficiently.
  • Capable of working independently with minimal supervision and managing multiple priorities effectively.
  • Must be available to work an 8-hour shift between 6:00 a.m. and 6:00 p.m., as scheduled.
Education and Experience:
  • High School Diploma or GED and 0-2 years of related experience.
  • An AA or BS degree in a technical field may substitute for experience requirements
  • 8570-compliant certification required; Security+ is preferred.
Clearance Requirement:
  • Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

At Independent Software, our people are the mission. We've built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:
  • Support critical national security missions that matter
  • Be part of a close-knit, employee-first culture where your voice is heard
  • Expand your skills through ongoing training, mentorship, and career development
  • Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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