Care Management | Clinical Leader | Full Time

Summary

Under the general direction of the Director of Care Management, the Clinical Leader is responsible for the day-to-day oversight of clinical operations and clinical staff, ensuring quality patient care, access and department goals are met and sustained. The clinical leader is responsible for ensuring education/training and development plans for staff to optimize clinical outcomes and engagement. This position supervises an average of 30 staff members. Reporting directly to the Nurse Manager, and in collaboration with the Administrative Director and Medical leadership, the Clinical Leader is responsible for operational productivity, flow and access, fiscal and human resource management and development and engagement of workforce. Specifically, the Clinical Leader will effectively supervise staffs; elevate issues to the Manager to ensure resolution; facilitate high levels of patient and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; assist with budget and payroll; maintain clinical competency with direct patient care worked/productive time to support clinical services.

Education

Four years of formal training or education beyond the high school level (e.g., Bachelor's Degree).

Certification, Registration & Licensure

Licensure: Active Registered Nurse through the New Hampshire Board of Nursing

Certification: Basic Life Support (BLS), other certifications as indicated for specialty.

Experience

Minimum of five years as a Registered Nurse and minimum of one year in a leadership/supervisory role. Demonstrated ability to utilize nursing process in clinical/management.

Responsibilities

• Supervises clinical staff, including nurses, LNA/technicians, HUCS. Recruits, retains and manages performance.
• Supervises the daily activities of the department and provides on-site leadership. Ensures proper scheduling and coverage.
• Creates, implements and maintains financial performance efficiency and productivity targets.
• Develops and implements clinical protocols and work flows and monitors compliance with regulations required by DNV, OSHA, CLIA and other regulatory bodies.
• Responsible for ensuring competency, educational/training, growth and development of staff.
• Manages general onboarding and orientation activities and ensures communications are documented.
• Conducts annual performance evaluation of staff in collaboration with Manager.
• Responsible for customer relations and service recovery.
• Maintains an account of staff attendance and reliability. Processes payroll in accordance with best practices.
• Establishes positive working relationships with providers and other leadership teams. Demonstrates a high level of professionalism toward patients, providers, staff, peers and administrators reflective of Concord Hospital Service Behaviors. Accountable for effective and timely communication.
• Takes responsibility for individual performance goals.
• Other clinical and managerial duties as defined in collaboration with manager and director.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.

While performing the duties of this job, the employee is regularly required to bend, hear, and speak. The employee is frequently required to kneel, perform activities that require fine motor skills, reach, sit, squat, and walk. The employee is occasionally required to climb, do repetitive motion, smell, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

While performing the duties of this job, the employee is regularly exposed to bodily fluids. The employee is frequently exposed to airborne pathogens, moving mechanical parts, and toxic or caustic chemicals. The employee is occasionally exposed to airborne contaminants, bloodborne pathogens, chemotherapeutic agents, radiation, and slippery surfaces.

The noise level in the work environment is usually moderate.

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