CRM Systems Developer

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world's largest science centers and New England's most attended cultural institution, we engage nearly five million people a year - at Science Park and in museums around the world, in classrooms, and online.

The Museum's singular location connecting Boston and Cambridge puts us at the junction of some of the world's most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Why We Need You

Join our innovative IT team as a CRM Systems Developer, where you'll play a pivotal role in enhancing our CRM systems to support the Museum's mission of engaging millions in science education and discovery. This position offers the chance to collaborate with cross-functional stakeholders to build scalable solutions that drive operational efficiency and user adoption. By leveraging your technical expertise, you'll help us adapt to evolving technologies and deliver impactful experiences that align with our commitment to accessibility and inclusion.

What You'll Accomplish

• Design, develop, and deploy custom Salesforce applications using Apex, Lightning Web Components, and integrations that enhance CRM capabilities, streamline business operations, and support seamless data flow across systems to improve user engagement and efficiency.
• Customize Salesforce workflows, data models, and automations via Salesforce Flow to meet evolving business requirements, resulting in optimized processes that reduce manual efforts and ensure reliable performance within governor limits.
• Debug, troubleshoot, and optimize Salesforce configurations and code to maintain system reliability, while documenting processes to facilitate knowledge sharing and enable rapid adoption by non-technical teams.
• Collaborate with stakeholders to gather requirements and provide technical guidance, leading to successful implementations that foster user training and long-term adoption of CRM tools.
• Integrate third-party systems using REST/SOAP APIs and middleware, creating robust connections that enable predictive analytics with features like Einstein AI and support data-driven decision-making for Museum programs.
• Stay abreast of Salesforce releases and best practices to proactively recommend and implement updates, ensuring our CRM ecosystem remains innovative and aligned with strategic goals for science outreach.

What We're Looking For (Competencies)

• Collaboration and Community: Fosters generous teamwork to solve problems, builds trust in relationships, encourages shared decision-making, and models transparency. Crucial for cross-functional teams translating business needs into technical solutions.
• Creativity and Innovation: Generates innovative ideas while adapting to change, embraces curiosity and diverse perspectives, takes calculated risks, and anticipates trends. Drives scalable Salesforce apps by experimenting with features like Einstein AI.
• Commitment to Excellence and Integrity: Maintains high standards for quality and ethics, aligns with organizational goals, protects resources, and seeks improvement. Upholds Salesforce best practices to ensure secure, efficient code and data integrity.
• Resilience and Adaptability: Navigates challenges professionally, views change as growth opportunity, encourages growth mindset, and performs under pressure. Supports troubleshooting integrations and embracing platform updates under deadlines.
• Alignment with Museum Values: Upholds mission to inspire love of science, champions diversity, equity, inclusion, and accessibility. Ensures CRM tools are accessible and embed equity in data models for diverse audiences.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• At least 3 years of hands-on experience in Salesforce development, including building custom applications and integrations.
• Proficiency in Apex programming, including classes, triggers, controllers, and test classes.
• Experience with front-end technologies such as Lightning Web Components (LWC), Visualforce, JavaScript, HTML, and CSS.
• Strong knowledge of Salesforce data management tools, including SOQL, SOSL, and data modeling.
• Familiarity with Salesforce integrations using APIs (REST, SOAP) and tools like MuleSoft or similar.
• Understanding of Salesforce security models, governor limits, and best practices for scalable development.
• Salesforce Platform Developer I certification or equivalent.
• Solid problem-solving and analytical skills with experience in debugging and testing using tools like Apex Test Framework and Developer Console.

Preferred Qualifications

• Knowledge of the Salesforce non-profit service pack (NPSP) desired but not required.
• Additional Salesforce certifications, such as Platform Developer II or Integration Architect, preferred.
• Experience with Salesforce Einstein AI, Flow Builder, or DevOps practices in Salesforce preferred.
• Familiarity with agile methodologies and version control systems like Git preferred.

How We Work-Our Values

Everyone: We are everyone's museum. We pursue equity and celebrate every person for who they are. We foster an inclusive environment in which we value and respect diversity.

Service: We serve our colleagues and community. We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future.

Learning: We love learning. We are curious about the world and want to share our joy and wonder with others. We value open minds and recognize that everyone has more to explore, discover and create.

Connection: We find strength in connections. We collaborate across communities, organizations and disciplines to make science relevant and accessible to all.

Boldness: We dream big. We boldly push ourselves forward, pursuing new ideas and challenges. We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope.

Salary Range

$82,000-$101,000 USD

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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