Travel Support Advisor
2 weeks ago
About the job Travel Support Advisor
We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you'll assist clients throughout their travel journey - from planning to post-trip follow-up - ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you
Key Responsibilities:
- Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel.
- Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.
- Problem Solving: Handle last-minute travel changes or emergencies with professionalism and efficiency.
- Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements.
- Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up to date.
- Feedback Collection: Follow up with travelers post-trip to gather feedback, troubleshoot any issues, and build client loyalty.
- Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences.
- Experience in customer support, hospitality, or travel services is a plus.
- Clear communicator with a patient and friendly demeanor.
- Strong problem-solving skills and attention to detail.
- Tech-savvy and comfortable using CRM and travel platforms.
- Self-starter with excellent time management skills in a remote environment.
- Passionate about helping others and ensuring smooth travel experiences.
- 100% remote work with flexible scheduling.
- Supportive team environment with continuous training.
- Access to exclusive industry tools, resources, and travel discounts.
- Opportunities for growth and skill development.
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