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Technical Writer/Trainer

2 weeks ago

Elizabeth City, NC, United States TCOM, L.P. Full time

Write and revise technical materials, such as equipment manuals, parts breakout manuals, preventative maintenance checks and services, check lists, hand receipts, appendices, or operating and maintenance instructions on advanced military equipment. Under the direction and guidance of Technical Writer Lead, the Technical Writer/Trainer will develop system documentation to be used for maintenance and operation of the aerostat, mooring subsystem, and associated ground/site support equipment.

The Technical Writer/Trainer supports course development to include lesson plans, slide presentations, practical exercises, student handouts, tests, and technical manuals. Research, analyze, and implement course modifications based on customer requirements, industry/customer technical documentation, feedback, and course evaluation results. Under the guidance and direction of the Curriculum Developers, the Lead Technical Trainer, and the Curriculum and Training Supervisor, facilitate selected course modules for each type of Aerostat System. Conducts training classes on the same subject matter, including advanced military equipment.

This role is for the Documentation and Training department.

This opening is contingent on TCOM receiving US government authorization to proceed with work on a contract already awarded.

Working Procedure:

Major Work Responsibilities:

  • Maintain cognizance of system hardware status, configuration and testing schedules
  • Become fully knowledgeable of the functions, operation, test and maintenance procedures of the equipment
  • Evaluate existing operation and maintenance documentation.
  • Modify and develop documentation to meet current hardware configuration, requirements and schedules
  • Review vendor documentation
  • Interface with hardware/system and field engineering personnel to obtain the necessary information for developing the documentation materials
  • Develop the operation, repair parts, checklists, and maintenance manuals within the schedule requirements
  • Validate operation, repair parts, and maintenance manuals
  • Develop documentation in MIL-STD format using Arbortext Editor
  • Adhere to stylesheet and DTD rules
  • Ensure IETM XML is error free by using business rules and source verifier
  • Familiarity with all Aerostat systems functions, operations, maintenance, and approved procedures
  • Read and interpret mechanical and electrical drawings and schematics
  • Develop and modify instructional materials that reflect current hardware configurations and requirements
  • Assist the Curriculum Developers, the Lead Technical Trainer, and the Curriculum Development and Training Supervisor with classroom setup, locating and securing training aids for classroom instruction, and coordinating with other functional areas of TCOM to support Classroom instruction and on System instruction
  • Facilitate content using the aerostat system, technical documentation, including utilizing technical manuals, training aids and job aids
  • Travel to CONUS and OCONUS for extended periods of time
Supporting Work Responsibilities:

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Reviewing engineering specifications and design review documents
  • Reading and interpreting engineering drawings and schematics
  • Reviewing Field Modification and Field Change notices/documents
  • Reviewing and evaluating existing training materials
  • Participating in interviews with engineers, vendors, field support specialists and other subject matter experts
  • Writing, revising, and providing input on technical manuals
Interacting With Computers - Using computers and computer systems (including hardware and software).
  • Proficient with technical writing in XML and/or Arbortext is required
  • Proficient in use of DoD specifications, such as MIL-STD 40051-2C and MIL-HDBK-1222
  • Proficient with Microsoft Office Suite, such as Word, PowerPoint, and Excel
  • Familiar with Microsoft Office Suite products such as Word, Power Point, and Excel
  • Familiarity with graphics tools such as Adobe Creative Suite a plus
  • Familiarity with modeling tools such as Solid Works a plus
  • Familiarity with computer-based training authoring tools, such as Captivate or Articulate a plus
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Communicating with Supervisors, Peers, or students - Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Confer with engineering, technical, manufacturing or field support personnel
  • Communicating effectively with students via group lecture, small group informal exchanges, and one-on-one
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
  • Use interviewing procedures
  • Use technical information in operation and maintenance activities
  • Use latest information in the field of training techniques and technologies
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Ensure correct grammar, punctuation, or spelling

Perform other duties and responsibilities as assigned.

Education Requirement: Bachelor's degree in a related technical Engineering field, or equivalent. Such as, reliability maintenance management, aviation, automotive technologies, heating ventilation and air conditioning (HVAC), fiber optics, information technology, Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR), business administration, computer science, technical writing and communication Related military training and/or experience is a plus.

Experience Requirement: Must have at least five years of experience including technical writing, the development and conduct of technical training classes, and experience working with Field Engineers. Field Engineering experience, Aerostat operator, Aerostat Field Service Representative, or Aerostat Instructor experience, is desirable. Demonstrated/ documented abilities to produce Mil-Spec Technical Manuals accepted by a customer is desirable. Demonstrated/ documented abilities in reading and interpreting mechanical and electrical drawings are desirable. Experience in other logistics fields (logistics analysist, curriculum development, instructor) is desirable.

TCOM offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts/HSAs, EAP, tuition reimbursement, parental leave, paid time off (PTO), and company-paid holidays. The specific programs, options and eligibility may vary depending on date of hire, classification, and schedule type.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.