Epic Analyst I

2 days ago

Boston, MA, United States Children's Hospital Boston Full time

82827BRJob Posting Title:Epic Analyst I (Cadence/Referrals)Department:Information Services-ApplicationsAutoReqId:82827BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description:Position Summary / Department Summary:

The Epic Analyst I serves as a member of the team supporting the Epic Cadence and/or Referrals application. This role requires an understanding of operational workflows and how they interact with Epic systems. The Analyst I assists with basic configuration tasks, troubleshooting, ticket analysis, and ongoing system maintenance under the guidance of senior analysts.

Key Responsibilities:

  • Support operational areas with foundational knowledge of the Epic Cadence and/or Referrals application.

  • Assist in resolving routine issues and escalate complex problems to senior team members.

  • Outline basic build requirements and identify considerations for completing tasks.

  • Participate in triage by reviewing incoming tickets and performing first-level analysis.

  • Identify when requests should transition to project-based work.

  • Perform basic configuration tasks following departmental standards, including updates to rules, visit types, and templates.

  • Document decisions, update business rules, and assist in creating user documentation.

  • Conduct unit testing on assigned build work and collaborate with team members on QA efforts.

  • Support integrations impacting the Epic application and research relevant system functionality.

  • Participate in upgrades by reviewing release notes and assisting in test script creation and execution.

  • Maintain clear and consistent communication with end-users regarding application issues and updates.

  • Gather feedback from super-users and assist with delivering training as needed.

Required Certification:

  • Epic certification in Cadence and/or Referrals (or ability to obtain within the designated time frame).

Minimum Qualifications

Education:

  • Bachelor’s degree; OR

  • Associate’s degree with 2 years of related experience; OR

  • High school diploma/GED with 4 years of related experience.

Experience:

  • Minimum 1 year of experience supporting Epic Cadence and/or Referrals in an operational or IT capacity, including template management or basic build work.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid Pay Range:$65936.00-$105497.60 Annual

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