Technical Business Analyst
12 hours ago
Preferred location: Hartford, CT
Position Summary
Client is seeking a Technical Business Analyst to help realize the product features for a Conversational AI (CAI) platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.
You will make an impact by
- Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.
- Documenting API/data interface/technical requirements
- Collaborating with Conversation Designers to depict the Conversation flow including technical logic, such as API calls, KPIs, technical notes, etc.
- Ensure conversation flows adhere to technical feasibility and system constraints
- 7+ years professional experience in the software industry, in a Technical Business Analyst role
- Proficient with process flow software such as LucidChart and/or Visio
- Knowledge of API interfaces required to support conversational dialog
- Experience with API integration tools such as Postman or Swagger or similar tools
- Highly motivated, independent worker with a pulse on industry trends and best practices
- Excellent written and verbal communication skills
- Ability to work collaboratively in a highly matrixed environment
- Experience as a Business or Information Architect
- Proven track record of designing and implementing conversational AI solutions, preferably in a large-scale (healthcare, media, technology) enterprise environment
- Experience with scaled agile (SAFe) methodology
- Bachelor's degree Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience
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