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Customer Service Specialist
2 weeks ago
At Concierge Home Care, we believe in the power of home health care to change lives-for patients and team members alike. Our mission, "Caring for people who care for people," is the foundation of who we are and what we do. Guided by our values-Integrity, Caring, Quality, Service, Innovation, and Team-we are dedicated to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes.
Since we opened our doors in 2015, Concierge Home Care has grown to serve over 57 counties across Florida, offering incredible opportunities for growth and career advancement.
Location: Spring Hill, Fl.
he Customer Service Specialist plays a key role in providing exceptional service to patients, families, and healthcare providers by facilitating smooth and accurate patient admissions and assisting with insurance verification and processing. This entry-level position is ideal for individuals with strong communication and organizational skills.
Your Role as a Customer Service Specialist:
• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greeting and assisting company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.
Key Responsibilities:
- Greet and assist visitors in a professional and courteous manner.
- Accurately enter patient data into the electronic health record (EHR) system.
- Communicate referral /insurance eligibility.
- Maintain confidentiality of all patient information in compliance with HIPAA regulations.
- Respond to patient inquiries, resolve issues, and escalate concerns when necessary.
- Support administrative functions such as scheduling, data entry, and file management.
Qualifications:
- Education: High school diploma or GED required; associate degree in healthcare administration or related field preferred.
- Experience:
- Prior experience in patient admissions, registration, or insurance verification preferred.
- Entry-level applicants with strong customer service backgrounds will be considered.
- Skills:
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational abilities.
- Basic knowledge of health insurance terminology and processes a plus.
- Proficiency in Microsoft Office, Excel and computer navigation.
- Bilingual in English and Spanish
Core Competencies:
- Customer-focused and empathetic communication
- Accuracy and attention to detail
- Team collaboration
- Adaptability in a fast-paced environment
- Professionalism and confidentiality
- Standard healthcare office
- May require rotating shifts, evenings, weekends, or holidays as needed.
Your Role as a Customer Service Specialist:
• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greeting and assisting company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.
Why Choose Concierge Home Care?
Whether you're new to home health or an experienced professional, you'll have access to the tools and support needed to excel.
• Work Schedule: Enjoy a consistent in-office schedule, Monday-Friday.
And when it comes to what we offer, we've got you covered:
• Professional Development: Ongoing training, mentorship opportunities, and support for career development.
• Comprehensive Benefits:
o Enjoy three weeks of PTO and annually increases to four weeks after five years.
o Earn quarterly bonuses based off individual and team performance.
o Plan for the future with our 401(k) options.
o Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
o Health, dental, vision, and HSA options.
o Mileage reimbursement or company vehicle (per company policy).
o Data plan reimbursement.
Take the First Step
Join Concierge Home Care and make a meaningful impact Apply today to begin an exciting and rewarding career where care truly changes lives.
https://conciergehomecare.com/careers/
