IT Technical Writer/ Remote

1 week ago

Denver, CO, United States Suncap Technology Full time
Must be local to CO only

Location : Remote ( Denver ,CO),
Duration: 6+ Months Contract

The IT Technical Writer will be responsible for the following:
  • Communication and Document Development
  • Create, update and maintain application, website and program-related documentation, including work instructions and process flows.
  • Work with relevant stakeholders and technical owners to generate documents or revise/update previously published documents, as necessary.
  • Update document repositories and document naming convention for standardization.
  • Review, format and proofread technical procedure documents; provide completed documents to Client or agency customers for final review and approval.
  • Produce high-quality documentation that is appropriate for its intended audience.
  • Document procedures, use cases, requirements and technical designs.
  • Create process flows, networking and infrastructure diagrams.
  • Create and edit documents and diagrams using Google or Microsoft applications ,such as Word, Visio and PowerPoint and/or their Google equivalents.
  • Work collaboratively with a team of analysts, developers, engineers and other IT security professionals.
  • Work with contributors to resolve content issues or gaps.
  • Create and/or organize material and complete writing assignments according to specified standards regarding order, clarity, conciseness, style and terminology.
  • Work directly with business and system subject matter experts (SMEs) to ensure communication to Client and agency customer stakeholders accurately reflect current policies and procedures and up-to-date business and system processes.
  • Develop documentation that translates source materials of a technical nature into user-friendly language without compromising the accuracy and completeness of the translated source materials.

Knowledge Building
  • Have and maintain expert knowledge of common business applications, such as Microsoft Office and Adobe Acrobat.
  • Have and maintain expert knowledge in the application of commonly accepted style guidelines and writing practices as prescribed in the publication use as The Associated Press Stylebook.
  • Expert in the application of commonly accepted concepts and practices specific to technical writing for IT-related systems, ecosystems, applications, websites and programs.
  • Continually improve and apply up-to-date technical writing skills.

Qualifications
The IT Technical Writer should possess the following qualifications:
Education and Experience:
  • Bachelor's degree: A bachelor's degree in English, journalism, communications, technical writing, computer science or a related field is often preferred.
  • However, equivalent experience combined with strong writing skills may be considered.
  • Proven experience: Minimum of three years of demonstrable experience in technical writing, preferably in an IT environment (e.g., user manuals; online help; white papers; training materials; system administration guides; network, security, database documentation; release notes; process documentation; API
  • documentation).

Skills and Knowledge:
  • Excellent writing and editing skills: Demonstrated ability to write clear, concise and accurate technical documentation that is easy for the target audience to understand.
  • Strong technical aptitude: Demonstrated comfortability learning and understanding complex technical concepts and then explaining them in a simple way.

Preferred:
  • Prior experience with IT systems, software development or networking.
  • Understanding of the software development lifecycle (SDLC): Demonstrated
  • knowledge of how software is designed, developed and tested.
  • Ability to work independently and as part of a team: Demonstrated ability to work independently on assigned projects and collaborate effectively with developers, engineers, product managers and other stakeholders.

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