Senior IT Manager(Infrastructure Operations)

Reporting to the CIO, the Senior Manager of Infrastructure is responsible for servicing as a team leader in the Information Technology department, overseeing the development, implementation, maintenance, and support of technology infrastructure and security to ensure they meet organizational needs and operate efficiently. Must have a solid background within Infrastructure, Service Desk, and Cyber Security in prior hands-on roles.

1. Essential Functions:
2. Oversee the design, development, and deployment of technology infrastructure to align with organizational goals and user requirements.
3. Ensure ongoing support, troubleshooting, and maintenance of infrastructure to optimize performance, resolve issues, and minimize downtime.
4. Manage and mentor a team of IT professionals, including network, systems, and cloud administrators, desktop support technicians, and support staff to foster collaboration, skill development, and project success.
5. Collaborate with vendors, business units, and stakeholders to select, integrate, and manage infrastructure solutions that meet business needs and promote continuous business process improvement and efficiency.
6. Develop and execute strategies for infrastructure and cybersecurity management, including budgeting, resource allocation, risk mitigation, and technology upgrades to support organizational objectives.

1. Responsibilities & Duties:
2. Develop and execute a comprehensive IT strategy aligned with business goals, focusing on infrastructure reliability, cybersecurity, and exceptional client service.
3. Provide long-term planning for IT infrastructure scalability to support firm growth and evolving client demands.
4. Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and hardware.
5. Ensure high availability, performance, and scalability of IT systems to support internal operations and client-facing applications.
6. Manage IT asset lifecycle, including procurement, deployment, and decommissioning of hardware and software.
7. Monitor and optimize system performance, ensuring minimal downtime and efficient resource utilization.
8. Develop, implement, and maintain a robust cybersecurity program to protect sensitive client data, financial records, and intellectual property in compliance with regulations.
9. Conduct regular vulnerability scans and penetration testing to identify and mitigate security threats.
10. Establish and enforce cybersecurity policies, including access controls, encryption standards, and incident response protocols.
11. Lead incident response efforts in the event of a security breach, ensuring rapid containment, mitigation, and communication with stakeholders.
12. Stay current on emerging cyber threats and implement proactive measures to safeguard systems and data.
13. Oversee the IT service desk, ensuring timely and effective resolution of technical issues for employees.
14. Develop and monitor service level agreements (SLAs) to maintain high standards of customer service and support.
15. Train and mentor service desk staff to deliver professional, client-focused support and maintain a positive user experience.
16. Set performance goals, conduct evaluations, and provide professional development opportunities for team members.
17. Manage relationships with third-party vendors, including cloud providers, software vendors, and managed service providers, to ensure cost-effective and reliable services.
18. Develop and manage the IT budget, ensuring cost efficiency while maintaining high-quality infrastructure and services.
19. Ensure IT operations comply with relevant industry standards and regulations, particularly those related to financial services and client data protection.
20. Maintain documentation and reporting for audits, ensuring transparency and adherence to compliance requirements.
21. Implement disaster recovery and business continuity plans to minimize risks and ensure operational resilience.
22. Identify and evaluate emerging technologies to enhance IT capabilities, such as cloud solutions, automation, or AI-driven tools.
23. Prepare and present reports on infrastructure performance, project status, and IT initiatives to senior management.

• Education and Experience:
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required, Graduate degree a plus
• 10+ years of experience working in Infrastructure Operations, supervising technology teams, and overseeing information technology projects required
• Minimum of 5 years of experience in a leadership or management role in an IT setting required
• Excellent understanding of computer systems, security, network and systems administration, and telecommunications systems
• Exceptional leadership and decision-making skills
• Solid knowledge of project management principles
• Must have excellent communication and relationship building skills and be able to effectively communicate highly technical information across all levels of the organization