Front Desk Agent
1 week ago
Essential Functions
- Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
- Register guests into the computer system, verifying reservation details and processing payments.
- Handle cash and balance the cash drawer, maintaining accurate financial records.
- Provide guests with information about hotel facilities and local attractions.
- Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
- Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
- Maintain extensive knowledge of the hotel's services, facilities, and the local area.
- Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
- Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
- Work cohesively with the team, supporting management and collaborating professionally with co-workers.
- Understand the mission, vision, and goals of the hotel
- Must be able to prioritize and work efficiently with limited supervision
- Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs
- Must possess basic computer skills
- Strong attention to detail and the ability to handle multiple tasks simultaneously
- General knowledge of the city where hotel is located and its attractions
- Extensive knowledge of the hotel, its services and facilities
- Ability to handle cash and balance cash drawer required
- Strong team player, able to partner with management and other employees in a professional manner
Job Qualifications/Requirements
Education: High School diploma or GED equivalence
Experience: 1 year of Customer Service experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements:
The minimum physical requirements for this position include but are not limited to:
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
Ability to bend and twist, push and pull, stoop, and kneel
Ascend and descend a ladder
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@peregrinehg.com.
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
-
Front Desk Associate
22 hours ago
Lawrence, KS, United States Genesis Health Clubs Full timeThis position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service. Duties and Responsibilities:Executes procedures as outlined by front desk manual Answer phones, take messages and transfer calls Knowledgeable of Clubs amenities and...
-
Front Desk Associate
3 days ago
Lawrence, KS, United States Genesis Health Clubs Full timeThis position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service. Duties and Responsibilities:Executes procedures as outlined by front desk manual Answer phones, take messages and transfer calls Knowledgeable of Clubs amenities and...
-
Night Audit
2 weeks ago
Lawrence, KS, United States Hulsing Hotels Earth Fare Accucare Full timeJob DetailsJob Location DoubleTree By Hilton Lawrence - Lawrence, KS Position Type Part Time Job Shift Night Job Category Customer Service Description The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards....
-
Military-Affiliated Student Specialist
7 days ago
Lawrence, KS, United States University of Kansas Full timeJob Description 50% Student support and customer service Maintain the center's daily operations and physical appearance, ensuring assigned duties/tasks are completed daily Front desk duties, including answering the main phone line, welcoming visitors and guests and logging interactions. Complete a variety of projects, including assembling information packets...
-
Lawrence, KS, United States Domino's Pizza LLC Full timeCompany Description Come work for GM Pizza LLC, a locally owned and operated, independent Domino's Franchise! We offer the most flexible hours, a great work environment and healthcare benefits that start as soon as you get your first paycheck! Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And...
-
Lawrence, KS, United States Domino's Pizza LLC Full timeCompany Description Come work for GM Pizza LLC, a locally owned and operated, independent Domino's Franchise! We offer the most flexible hours, a great work environment and healthcare benefits that start as soon as you get your first paycheck! Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And...
-
Lawrence, KS, United States Domino's Pizza LLC Full timeCompany Description Come work for GM Pizza LLC, a locally owned and operated, independent Domino's Franchise! We offer the most flexible hours, a great work environment and healthcare benefits that start as soon as you get your first paycheck! Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And...
-
Lawrence, KS, United States Domino's Pizza LLC Full timeCompany Description Come work for GM Pizza LLC, a locally owned and operated, independent Domino's Franchise! We offer the most flexible hours, a great work environment and healthcare benefits that start as soon as you get your first paycheck! Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And...
-
Shift Manager
1 week ago
Lawrence, KS, United States Domino's Franchise Full timeJob Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up....
-
Shift Manager
22 hours ago
Lawrence, KS, United States Domino's Franchise Full timeJob Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up....
