Automotive Technical Specialist

7 days ago

Mesa, AZ, United States IntouchCX Full time

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We are seeking a highly skilled and experienced Automotive Technical Specialist with deep technical knowledge of vehicle systems and components. This individual is not a retail counterperson but a hands-on technician who understands diagnostics, repairs, and advanced vehicle technologies. The ideal candidate is passionate about automotive innovation and committed to delivering high-quality service and technical support for the call center team.

As an Automotive Technical Specialist, You Will...

  • Understand advanced diagnostics and repairs on a wide range of vehicle systems, including powertrain, electrical, HVAC, suspension, and infotainment.
  • Interpret and utilize technical service bulletins, wiring diagrams, and diagnostic tools and codes.
  • Collaborate with engineering and product teams to provide feedback on vehicle performance and reliability.
  • Support call center teams to understand DTC codes.
  • Conduct root cause analysis and escalate complex issues to appropriate teams.
  • Maintain detailed documentation of the process.
  • Review and update knowledge base cards/process.
  • Review calls and provide feedback.
  • Help with technical training.
  • Be flexible to any ad-hoc task, both technical and non-technical.
As an Automotive Technical Specialist, You Need...
  • High school diploma or equivalent (required).
  • Minimum 3 years of hands-on experience in automotive diagnostics and repair.
  • Strong understanding of vehicle systems.
  • Proficiency with OEM diagnostic tools and software.
  • Excellent problem-solving, writing, and communication skills.
  • Ability to work independently and in a team-oriented environment.
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

U.S Department of Labor Posters

Benefits of Working as a Automotive Technical Specialist...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

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