Non-Remote Tele-Giver Shift Supervisor

2 weeks ago

Lafayette, IN, United States Rest Assured LLC Full time
Our Company

Rest Assured

Overview

Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today

Responsibilities

  • Ensure health, safety, and personal needs are being met for up to 32 residential rehabilitation sites
  • Responsible for all supervisory duties of Resident Advisor monitors. Schedule Resident Advisor monitor shifts, monitor work habits and make sure all Resident Advisor monitor tasks are completed in a timely fashion
  • Conduct performance reviews of Resident Advisor monitors and report on employee behaviors. Quickly address and resolve customer complaints
  • Examine documentation all consumers/client activities in accordance with The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services (Indiana) standards or standards of the state in which the site is locate for both accuracy and completeness
  • Ensure training standards set forth by The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services (Indiana) and other states being served are met by all Resident Advisor monitors on each shift
  • Responds quickly to emergencies, crises, or unexpected problems during the shift
  • Review all reportable incidents, and potential problems, and provide corrective action within a timely manner as described by The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services regulations (Indiana) and specific regulations of other states
  • Other duties as assigned
Qualifications
  • Connects the technical dots with a goal of building customer value
  • Always reacts quickly and with a sense of urgency to requests, issues, e-mails or other events in a timely and flexible fashion


About our Line of Business

Rest Assured Telecare & Remote Support, an affiliate of BrightSpring Health Services, offers home monitoring services and solutions specifically designed to help seniors and individuals with intellectual or developmental disabilities to remain safely in their homes while gaining more independence. Rest Assured blends wireless monitoring and two-way video chat with caregivers who are specially trained on each individual's unique care needs to provide quality, personalized care. Remote caregiving includes medications management, seizure and fall detection, daily living activities, and events requiring an emergency response. For more information, please visit www.restassured.com.

Salary Range

USD $20.00 / Hour

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