Senior Manager, Employee Experience Design

At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Job Overview
The Senior Manager leads a team dedicated to transforming how employees experience work through intuitive, data-driven, and human-centered design. This role champions UX-led transformation, bringing design thinking, journey mapping, and product collaboration together to create seamless, accessible, and impactful experiences across the employee lifecycle. You'll partner closely with Product, UX, Analytics, and HR Centers of Excellence to shape the digital strategy that modernizes how employees connect with HR and workplace tools. Your team translates employee insights into journey-driven solutions that simplify work, drive adoption, and make every interaction feel intentional and effortless. While HR technology delivery is an enabler of your work, your focus is on designing and delivering experiences people love - shaping the future of how employees engage, learn, and grow at T-Mobile.

** This is a hybrid role (3 days/week in Bellevue, WA) **

Responsibilities:

• Define and drive a bold employee experience vision rooted in design thinking, accessibility, and user research.
• Use journey mapping, persona development, and feedback loops to identify pain points and design for simplicity, connection, and impact.
• Translate insights into actionable product requirements and experience roadmaps, partnering with UX, Product, and HR stakeholders.
• Oversee business analysis and validation testing (UAT/BVT) to ensure solutions meet user needs and deliver measurable experience outcomes.
• Partner with HR Technology teams to bring human-centered solutions to life through scalable, modern platforms.
• Apply AI, automation, and analytics thoughtfully to personalize, simplify, and enhance digital employee experiences.
• Develop and coach a high-performing team of Business Systems Analysts, fostering a culture of curiosity and inclusion.

Qualifications:

• 7+ years of experience in employee experience, UX transformation, digital experience, or product delivery leadership.
• Proven success in leading experience-led change or transformation programs in large or complex organizations.
• Strong understanding of design thinking, journey mapping, user research, and accessibility standards (WCAG/ADA).
• Demonstrated experience guiding requirements definition, UAT/BVT, and delivery readiness.
• Skilled in collaborating with UX, Product, and Technology teams to deliver human-centered, data-driven outcomes.
• Exposure to AI, automation, and analytics to enhance and personalize digital experiences.
• Experience leading multidisciplinary teams and fostering a culture of innovation, curiosity, and inclusion.
• Bachelor's degree in Human-Centered Design, Business, Information Systems, or related field preferred.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $137,100 - $247,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ333698¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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