Customer Service Associate

3 days ago


Carrollton, GA, United States Jason Templeton State Farm Full time

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Responsibilities: • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed • Keep track of customer accounts and make updates with new account information as necessary • Regularly meet with sales lead to receive the newest service and product knowledge • Reply to incoming calls from customers including products and service questions, general information, and complaints • Communicate frequent customer suggestions to the team to troubleshoot Qualifications: • High school graduate, G.E.D. recipient, or equivalent • Must possess exemplary interpersonal skills, communication skills, and active listening skills • Experience working in a customer-oriented atmosphere Compensation: $42,500



Compensation:
$42,500 per year



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