Perioperative Services Director
2 days ago
The Perioperative Services Director provides ensures the delivery of optimal patient care through the coordination of clinical activities, staff supervision, personnel leadership, and department organization. The Director will manage the unit's financial performance including purchasing and budgeting. Demonstrates a service excellence approach and communicates this expectation to staff. Recruits staff members who are aligned with excellence in quality care. Leads and coaches the development and growth of a safety culture in the organization. The Director must work well in stressful situations.
Essential Duties and Responsibilities
- Assumes 24-hour accountability for staffing and supervision of the surgery department, recovery room, surgical sterilization and other duties as assigned by the CNO.
- Daily manages the quality of care of the Nursing Unit consistent with hospital standards.
- Assist with developing annual nursing goals for the units, including plan of action, timetable and evaluation methodology, consistent with Nursing Department and hospital goals.
- Recruits, hires, orients, directs, supervises, and manages a staff development program for nursing staff.
- Reviews, recommends, and establishes nursing and unit specific practice standards and initiate changes as needed
- Reviews and recommends competency and educational needs of staff in coordination with Nursing Education for improved services and processes.
- Maintains clear, effective communication between nursing, medical, and ancillary staff and departments.
- Communicates and administers hospital policies and procedures and participates in development of new policies and procedures specific to nursing operations within the respective service line.
- Participates in the planning of change and manages the change within an interdisciplinary health care delivery system such as restructuring/streamlining workflow/processes.
- Coordinates nursing care by reviewing hospital and employee notification reports, problem identification reports, and unit specific performance improvement projects.
- Prepares quarterly status and Performance Improvement ( "PI ") reports for the Performance Improvement Coordinating Council.
- Ensures nursing care is coordinated with prescribed multi-disciplinary plan of care and maintains effective communication for collaborative planning with the medical staff.
- Makes daily rounds to identify patient needs, assess quality of care and serves as a staff resource for resolving patient issues Responds appropriately, investigates patient complaints in a timely manner, and takes appropriate corrective action. Ensures complicated complaints are escalated appropriately to the Chief Nursing Executive and/or Medical Director.
- Ensures notification forms are investigated, completed timely, submitted into the notification system and Chief Nurse Executive informed, and appropriate action initiated.
- Participates in department and hospital committees; chairs assigned committees, guides and oversees progress toward goals and objectives, develops studies, participates in projects related to perioperative services; and
- Performs other related duties as required.
Behavioral Standards
- Treats everyone as their customer; Utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; Fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.
- Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.
- Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.
- Computer skills with knowledge of Microsoft Word, Excel, Visio and Outlook. Strong leadership, communication and organizational skills required.
- Current regulatory knowledge (CMS & Joint Commission) and current evidence-based practice knowledge.
- Strong experience with service excellence culture.
- Graduate from an accredited nursing program, Associate Degree in Nursing (ADN) or a Bachelor of Science in Nursing (BSN)
- Current RN License
- Current BLS and ACLS certification
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