Customer Service Representative
2 weeks ago
Job Summary:
The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.
Job Description:
- Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
- Verifies all shipping, billing, pricing, and purchase order information.
- Enters special instructions related to orders, customer requests/code maintenance, and notes.
- Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
- Communicate and provide necessary support to sales staff while in the field.
- Regularly communicates with internal and external customers on various issues.
- Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
- Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
- Documents and resolves customer complaints.
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
- Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.
Education and Experience:
- 2+ years of experience in Customer Service or similar discipline.
- Chemical Distribution or Manufacturing is a plus.
- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
- Dedication to teamwork, customer satisfaction, and results.
- Excellent written/oral communication skills.
- Willingness to work overtime, have on-call hours, or work after hours.
- Keeping calm when on customer calls.
- Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.
- We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
We look forward receiving your application.
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant's actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com (phone, tty, fax, email, etc.).
Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employee or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.
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