Business Analyst

The Business Analyst is responsible for the design, development, testing and staff training of business processes for new and ongoing improvement projects. Additionally, the Business Analyst will be responsible for ensuring that tasks are completed on time and at the appropriate level of quality. This position requires 2 days in-person at Access Services HQ in El Monte and allows for three days of remote work per week. Hybrid schedule is dependent on satisfactory job performance, conduct, and attendance and/or may be withdrawn at any time to meet agency needs.

The Business Analyst reports to Director of Information Technology. This position does not have supervisory responsibilities.

Access Services is committed to delivering outstanding quality service to every rider, a commitment that is echoed in our mission and vision statements.

Duties may include, but are not limited to the following:

• Interview process domain experts for process improvement.
• Define business processes and develop functional requirements
• Collaboration with other IT functional leaders, IT vendors and services providers to ensure the system is designed and developed to meet functional requirements
• Analyze existing systems, understanding functional needs and document the knowledge in workflow/process flow format
• Document process execution into defined procedures to support system deployment
• Create test scripts/scenarios and execute tests ensuring that the requirements for stability and usability are satisfied
• Define system reporting and forms to enable business process execution
• Support system implementation through preparation of documents/presentations/process flow diagram/video materials with onsite education and training of key users
• Other duties as assigned

A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. Reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions may be made. A typical combination includes:

Bachelor's Degree (BA, BS) from four-year college or university with majors in business, mathematics, information systems, computer science or a closely related field. Master's degree is preferred.

3 years technical experience in information technology or related fields.

Equivalent combination of education and experience.

Certification in the following areas will be a plus: PMP, PMI-PBA, CBAP or CCBA.

Knowledge of:

• Business process analysis in an enterprise environment.
• Tableau report designer and data reporting tools.
• Basic project management principles with the ability to immediately contribute to plan and report progresses.
• The business analyst role in the technology development life cycle.
• Transportation industry.
• Customer service and service quality improvement.

Skill in:

• Budget tracking and complex cost benefit analysis.
• Building and managing relationships across functional areas and services providers.
• Problem solving with proven success in a high-energy environment while juggling multiple tasks with critical deadlines. Must be detail oriented.
• Analyzing, problem-solving and financial analysis. Must be analytical, logical, well organized and self-directed.

Ability to:

• Work in the field with minimal supervision.
• Challenge assumptions to ensure best outcomes.
• Effectively communicate in English, both written and verbally.
• Write reports, business correspondence and procedure manuals.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The employee is also required to drive company provided vehicle for business purposes.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: The noise level in the field environment varies considerably. In the course of employment, employee may visit service provider or other contractor's premises which may include exposure to outdoor weather conditions, or fumes or airborne particles from motor vehicles.