Customer Service Representative
1 week ago
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
Posting SummaryRutgers, The State University of New Jersey, is seeking a Customer Service Representative for the Division of Institutional Planning & Operations (IP&O). Under general supervision, serves as an initial point of contact with customers, effectively communicating departmental service lines/levels, prices, determining job specifications and required materials, developing cost estimates, and providing project completion dates.
- Follows-up with customers, conveying status of work and advising of any deviations from the original estimate and/or schedule.
- Also responsible for establishing, cultivating, and maintaining existing and potential customers through sales calls and presentations, developing a "partnership" relationship with customers, and seeking out additional sales opportunities with established customers.
Minimum Salary: $42,708; Mid Range Salary: $50,174; Maximum Salary: $57,954. The final salary offer may be determined by various factors including qualifications, experience, and availability of department or grant funds. Rutgers is committed to offering competitive and flexible compensation packages.
Benefits- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax?deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Qualifications
Minimum Education and Experience
- High school or vocational school education or equivalent.
- A minimum of three years experience in a customer service role.
Certifications/Licenses
- Valid driver's license, two years driving experience and successful completion of the Rutgers Defensive Driving Course.
Required Knowledge, Skills, and Abilities
- Must have the ability to write precise job tickets.
- Ability to record and maintain data in computerized and non?computerized formats.
- Must be able to communicate effectively.
- Must have effective client service skills.
- May require the ability to group lead.
Special Conditions
- Shift hours/Schedule: 9:00?am4:30?pm, MondayFriday.
- Clean Driving Record.
Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. For additional information please see the Non-Discrimination Statement at http://uhr.rutgers.edu/non-discrimination-statement.
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