Pharmacy Operations Manager

Responsibilities

• Accountable for performing day?to?day non?clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Under pharmacist supervision, supervise pharmacy technicians and cashiers following company policies, state and federal laws, and ethical standards.
• Responsible for selection, scheduling and development of pharmacy technician personnel, leading training, coaching and performance management; make decisions regarding discipline and termination.
• Assist pharmacist in patient care including registration, prescription data entry, medication preparation, counting and verification (where allowed by law).
• Complete patient and physician calls under pharmacist supervision (where allowed by law).
• Assist with healthcare service offerings such as vaccines, health screenings and other services allowed by law.
• Delegate, direct and assign non?clinical pharmacy work in accordance with company policies and laws.
• Prepare and file required reports and records for the company and government agencies.
• Manage core pharmacy workflow, coordinate daily schedules, recommend hour allocation and ensure pharmacy cleanliness and adequate supplies.
• Ensure compliance and execution of all business administrative activities and inventory management tasks that do not require pharmacist licensure.
• Drive new technology/process roll?out, champion change and engage the team around action planning.
• Ensure proper operation and maintenance of pharmacy department equipment and record?keeping security safeguards.
• Adhere to Good Faith Dispensing policy during all prescription?dispensing activities and communicate prescription errors to the pharmacist.
• Accurately process insurance claims, follow?up with insurers and conduct or participate in third?party audits.
• Assist Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality and customer service.
  

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer complaints, respond to requests timely and answer non?clinical questions to ensure a positive experience.
• Model and share customer service best practices.
• Develop strong relationships by anticipating customer needs and proactively offering services.
• Enhance customer experience by increasing focus on healthcare services.
  

Operations

• Assist pharmacist with patient care functions as described above.
• Delegate non?clinical work under pharmacist supervision, ensuring on?time completion and accountability.
• Prepare and file required reports and records.
• Manage core workflow, schedule, allocate hours and keep pharmacy orderly and stocked.
• Monitor inventory and manage annual inventory preparation.
• Complete non?clinical patient calls.
• Collaborate with Pharmacy Manager on record?keeping and security safeguards.
  

People & Performance Management

• Lead performance management of technicians, making discipline and termination decisions as needed.
• Hire, onboard, train and schedule technicians; hold them accountable for timely training.
• Identify knowledge gaps and support training, either hands?on or through learning modules.
• Monitor licensure, registration and certification status of all pharmacy staff.
• Ensure proper recruitment, retention and training procedures per policy and laws.
  

Training & Personal Development

• Maintain PTCB certification through the designated training program and/or required state certification.
• Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications and education credits, such as LTMP e?modules, as required by the company.
• Seek professional development and enlist constructive feedback and mentorship.
  

Communication

• Communicate with the pharmacy team and relay messages from the support center or other key emails.
• Participate in key store/pharmacy meetings, including 5?minute meetings and weekly check?ins with the Store Manager.
  

Basic Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).
  

Preferred Qualifications

• Previous people?management or leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
  

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range: Hourly $22.50 $31.00. Salary within this range will depend on geography, skills, experience and other factors. This role will remain open until filled.

To review benefits, please visit https://jobs.walgreens.com/benefits.

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