Customer Support Representative

1 week ago

Cape Coral, FL, United States CrewBloom Full time
Customer Service Representative

We are currently looking for a dedicated and customer-focused individual within the dental field to join our client's team. The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Job Responsibilities

Customer Interaction: Engage with customers in a friendly and professional manner to address their questions and concerns.

  • Engage with customers in a friendly and professional manner to address their questions and concerns.
  • Provide information about dental services, procedures, and any related inquiries.

Appointment Scheduling: Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.

  • Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.

Insurance Coordination: Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.

  • Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.

Problem Resolution: Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.

  • Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.

Product Knowledge: Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.

  • Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.

Documentation: Maintain accurate and up-to-date customer records in the database. Document customer interactions, issues, and resolutions for future reference and continuous improvement.

  • Maintain accurate and up-to-date customer records in the database.
  • Document customer interactions, issues, and resolutions for future reference and continuous improvement.

Team Collaboration: Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience. Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

  • Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience.
  • Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

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